Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thomas Clough

Vernon,New York

Summary

Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Best Buy. Expert in inventory management and process optimization, blending critical thinking with exceptional team leadership to drive results. Recognized for problem-solving abilities and a positive attitude, consistently achieving goals with efficiency and integrity.

Overview

32
32
years of professional experience

Work History

Service Manager

Licari Motir Car
07.2024 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Analyzed service reports to identify areas of improvement.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.

Senior Merchandiser

Dollar General
10.2022 - 06.2024
  • Cautiously practiced risk management regarding budgeting and expenditures.
  • Worked closely with management in observing and actively monitoring sales.
  • Drove sales performance improvement through strategic allocation of products across stores based on local demand patterns.
  • Managed seasonal merchandise transitions smoothly, ensuring timely delivery of fresh inventory while minimizing leftover stock.
  • Developed and maintained effective communication strategies to deliver necessary details to project teams.
  • Played a pivotal role in the development and execution of successful seasonal campaigns, generating increased store traffic.
  • Performed quality assurance procedures while analyzing projects, resets and backroom processes.

Accounts Payable Manager

Colonial LTC Pharmacy
05.2016 - 08.2019
  • Managed accurate and timely processing of over Number invoices per month.
  • Reduced payment discrepancies with thorough invoice review, analysis, and reconciliation efforts.
  • Reviewed monthly expense reports for accuracy, identifying opportunities for cost savings and efficiencies.
  • Closely monitored accounts to post timely payments and resolve billing discrepancies.
  • Collaborated closely with procurement on purchase orders to streamline approval processes while ensuring adherence to established budget guidelines.
  • Streamlined invoice processing for improved efficiency and reduced processing time.
  • Positively interacted with all partners, employees and customers using exemplary communication and interpersonal talents.

Product Process Manager

Best Buy
09.2002 - 08.2015
  • Led the implementation of a new inventory management system, improving order accuracy and reducing stock discrepancies.
  • Championed change management initiatives, effectively communicating new processes and guidelines to team members for seamless integration.
  • Implemented cost reduction measures, resulting in significant savings without compromising on product quality or customer satisfaction.
  • Established performance metrics and benchmarks to evaluate the effectiveness of product processes, driving continuous improvement initiatives.
  • Conducted root cause analyses when faced with production issues, devising effective solutions to mitigate future occurrences swiftly.
  • Collaborated with research and development teams to incorporate customer feedback into product enhancements, leading to increased satisfaction and loyalty.
  • Initiated cross-training programs for employees resulting in improved flexibility in workforce deployment during peak demand periods.
  • Streamlined production workflows for improved operational efficiency and reduced downtime.
  • Optimized resource allocation with strategic planning and data analysis to increase overall productivity.
  • Managed vendor relationships to ensure consistent supply of high-quality materials at competitive prices, facilitating smooth production operations.

Car and Home Audio Installer

Big Apple Music
06.1992 - 09.2002
  • Established strong vendor relationships, enabling access to high-quality products at competitive prices.
  • Upgraded outdated audio equipment with modern technology to improve user experiences.
  • Delivered exceptional customer service by providing professional advice on suitable audio products and configurations.
  • Adapted installation processes for unique spaces or challenging environments, achieving successful outcomes despite obstacles.
  • Installed and calibrated home theater systems for optimal audio-visual experiences.
  • Reduced installation timeframes through efficient project management and organized workflows.
  • Conducted thorough post-installation inspections to confirm correct functioning of all components and address any potential issues proactively.
  • Performed regular maintenance services for clients'' existing systems, prolonging their lifespan and enhancing performance capabilities.
  • Worked with crew members to install products following training and specific work orders.
  • Stayed current with industry trends and product developments to offer clients the latest in audio technology options.
  • Assisted customers in selecting appropriate accessories, such as speakers or amplifiers, based on individual needs and budgetary constraints.
  • Enhanced customer satisfaction by installing high-quality audio systems tailored to individual preferences.
  • Communicated effectively with team members during installations, fostering a collaborative work environment that resulted in timely project completion.
  • Received consistent positive feedback from customers for professionalism, attention to detail, and exceptional audio system installations.

Education

Business Management

Utica College
Utica, NY

Skills

  • Positive Attitude
  • Team Leadership
  • Multitasking and Organization
  • Problem-Solving
  • Customer Service
  • Critical Thinking
  • Reliable and Responsible
  • Employee Training and Development
  • Customer Service Management
  • Goal-Oriented
  • Trustworthy and Honest
  • Employee Relations

Timeline

Service Manager

Licari Motir Car
07.2024 - Current

Senior Merchandiser

Dollar General
10.2022 - 06.2024

Accounts Payable Manager

Colonial LTC Pharmacy
05.2016 - 08.2019

Product Process Manager

Best Buy
09.2002 - 08.2015

Car and Home Audio Installer

Big Apple Music
06.1992 - 09.2002

Business Management

Utica College

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Thomas Clough