Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Thomas Colangelo

Palos Hills,IL

Summary

Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

22
22
years of professional experience
1
1
Certification

Work History

EMA Officer

Chicago Ridge EMA
03.2023 - Current
  • Communicated concerns and information to supervisor for remediation and support
  • Enforced corporate policies and procedures while ensuring compliance with applicable laws and regulations
  • Demonstrated leadership skills in leading a team of officers to complete objectives
  • Managed emergency situations calmly by coordinating resources effectively
  • Supervised public events to maintain order and enforce laws
  • Drove vehicles and patrol specific areas to detect law violators, issue citations, and make arrests
  • Patrolled assigned areas in response to calls for assistance
  • Provided road information to assist motorists.

Transit Bus Operator

Chicago Transit Authority
01.2013 - Current
  • Responded promptly to radio transmissions from dispatchers or supervisors
  • Excelled in customer service, resolving passenger complaints and issues with tact and diplomacy
  • Conducted post-trip inspections after completion of routes to ensure proper functioning of equipment
  • Communicated courteously with passengers while providing assistance as needed
  • Informed passengers of any changes in route due to traffic conditions or other factors
  • Utilized communication devices to report emergencies or delays on route to dispatchers
  • Adhered to established schedules, ensuring that trips were completed on time
  • Accurately collected fares from passengers utilizing cash registers or automated ticket machines
  • Ensured the safety of passengers by monitoring behavior on board vehicles
  • Followed all applicable laws, rules and regulations related to operating a transit bus
  • Observed roadways for hazards such as potholes, debris, pedestrians
  • Demonstrated knowledge of traffic regulations and safe driving practices
  • Inspected tickets for validity prior to allowing entry into vehicles
  • Reported mechanical malfunctions or damages observed during shifts immediately.

Transit Bus Operator

Pace Suburban Bus
10.2001 - 10.2012
  • Responded promptly to radio transmissions from dispatchers or supervisors
  • Conducted post-trip inspections after completion of routes to ensure proper functioning of equipment
  • Excelled in customer service, resolving passenger complaints and issues with tact and diplomacy
  • Adhered to established schedules, ensuring that trips were completed on time
  • Utilized communication devices to report emergencies or delays on route to dispatchers
  • Informed passengers of any changes in route due to traffic conditions or other factors
  • Communicated courteously with passengers while providing assistance as needed
  • Accurately collected fares from passengers utilizing cash registers or automated ticket machines
  • Demonstrated knowledge of traffic regulations and safe driving practices
  • Operated transit buses along assigned routes in a timely manner while adhering to safety protocols
  • Observed roadways for hazards such as potholes, debris, pedestrians.

Education

High School Diploma -

Alan B. Shepard High School
Palos Heights, IL
01.1999

Skills

  • Rule Enforcement
  • Ground Patrol
  • Community Relations
  • Emergency and Non-Emergency Response
  • Traffic Direction
  • Guest Relations
  • Equipment Inspection
  • Passenger Interaction
  • Pickup and Drop-Off Scheduling
  • Area Knowledge
  • Mapping Skills
  • Adjusting Routes
  • Bus Inspections
  • Bus Safety

Certification

CDL License

References

References available upon request

Timeline

EMA Officer

Chicago Ridge EMA
03.2023 - Current

Transit Bus Operator

Chicago Transit Authority
01.2013 - Current

Transit Bus Operator

Pace Suburban Bus
10.2001 - 10.2012

High School Diploma -

Alan B. Shepard High School

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Thomas Colangelo