Thomas Cole
Palestine
Summary
Dynamic merchandiser with proven success at Pepsi, leveraging strong sales analysis and inventory management skills to enhance product visibility and optimize stock levels. Recognized for training teams and driving customer engagement, resulting in improved merchandising strategies and increased customer satisfaction. Reliable and proactive in achieving operational excellence.
Merchandising professional with proven track record of enhancing store layout and product presentation to maximize sales. Known for strong collaboration with teams to meet and exceed goals in dynamic environments. Flexible and reliable, skilled in inventory management and customer insights.
Overview
13
13
years of professional experience
Work History
Merchandiser
Pepsi
09.2020 - Current
- Developed and implemented effective merchandising strategies to enhance product visibility.
- Analyzed sales data to optimize inventory levels and drive product placement decisions.
- Trained and mentored junior merchandisers on best practices and operational standards.
- Collaborated with cross-functional teams to coordinate promotional campaigns and seasonal displays.
- Streamlined processes for inventory management, reducing stock discrepancies significantly.
- Updated pricing and signage to complete product displays and educate customers.
Merchandiser
Nabisco
01.2020 - 11.2020
- Conducted regular market assessments to identify trends and adjust merchandising tactics accordingly.
- Established strong relationships with retail partners to maximize shelf space and product exposure.
- Led initiatives to improve in-store execution, resulting in enhanced customer engagement and satisfaction.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
CDL Truck Driver
Lowes
08.2019 - 01.2020
- Operated Class A commercial vehicles to transport merchandise efficiently and safely.
- Conducted pre-trip inspections to ensure vehicle compliance with safety regulations.
- Maintained accurate delivery logs and documentation for record-keeping and compliance.
- Collaborated with warehouse teams to optimize loading processes and improve delivery schedules.
- Trained new drivers on safety protocols and company policies to enhance operational effectiveness.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Completed on-time deliveries by choosing best and most efficient routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Documented mileage, deliveries, pickups, customer issues and damages.
CDL Truck Driver
Ben E. Keith
01.2017 - 07.2019
- Implemented best practices in route planning, reducing fuel consumption and ensuring timely deliveries.
- Resolved customer issues related to deliveries, enhancing overall service satisfaction levels.
- Monitored vehicle performance and reported maintenance needs to reduce downtime and repair costs.
- Operated with safety and skill to avoid accidents and delays.
- Dropped and hooked trailers and changed configuration of equipment.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Operated Class A commercial vehicles to transport merchandise efficiently and safely.
Prison Officer
TDCJ
02.2016 - 01.2017
- Supervised inmate activities to maintain safety and security within facility.
- Conducted regular inspections and monitoring of facilities to ensure compliance with regulations.
- Responded effectively to emergency situations, employing crisis intervention techniques.
- Collaborated with multidisciplinary teams to develop rehabilitation programs for inmates.
- Maintained accurate records of inmate behavior and incidents for reporting purposes.
- Trained and mentored junior officers on protocols and best practices in corrections.
- Implemented strategies to reduce conflict among inmates, enhancing overall facility environment.
- Analyzed operational procedures, identifying areas for process improvement and efficiency gains.
- Mentored new officers joining the team, providing guidance on best practices for achieving success in their roles.
- Ensured prison security by conducting regular cell searches and maintaining strict adherence to safety protocols.
- Participated in ongoing training courses for continuous professional development in correctional practices.
- Maintained order within the facility by enforcing rules, regulations, and disciplinary actions consistently.
Sheriff's Officer
Anderson County Sheriff's Office
07.2014 - 01.2016
- Supervised inmate activities, ensuring compliance with facility regulations and safety protocols.
- Conducted regular security checks to maintain order and prevent disturbances within the facility.
- Managed intake and release processes, documenting inmate information accurately and efficiently.
- Developed and implemented training programs for new staff on safety procedures and emergency responses.
- Collaborated with law enforcement and judicial personnel to facilitate inmate hearings and transport logistics.
- Led crisis intervention efforts, employing de-escalation techniques to resolve conflicts among inmates.
- Monitored surveillance systems to detect suspicious behavior and respond promptly to security threats.
- Reviewed incident reports, identifying trends to improve operational protocols and enhance safety measures.
- Ensured the well-being of inmates by conducting regular cell checks and monitoring their physical and mental health.
- Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Improved overall facility cleanliness with thorough inspections and adherence to sanitation guidelines.
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
Front End Supervisor
Kroger
07.2012 - 07.2014
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members to enhance productivity and efficiency.
- Coordinated scheduling and task assignments to optimize workflow management.
- Implemented process improvements that streamlined operations and reduced downtime.
- Monitored inventory levels, facilitating timely replenishment and minimizing shortages.
- Resolved customer inquiries and issues, maintaining high satisfaction levels.
- Conducted performance evaluations, providing constructive feedback to enhance team development.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
Education
High School Diploma -
Westwood ISD
Palestine, TX05-2014
Skills
- Merchandising strategy
- Sales analysis
- Inventory management
- Product placement
- Team training
- Customer engagement
- Quality inspection
- Visual merchandising
- Stock replenishment
- Route optimization
- Reliable and punctual
- Stock rotation
- Pricing and shelf labeling
- Maintaining stock levels
- Active listener
- Merchandise planning
Timeline
Merchandiser
Pepsi
09.2020 - Current
Merchandiser
Nabisco
01.2020 - 11.2020
CDL Truck Driver
Lowes
08.2019 - 01.2020
CDL Truck Driver
Ben E. Keith
01.2017 - 07.2019
Prison Officer
TDCJ
02.2016 - 01.2017
Sheriff's Officer
Anderson County Sheriff's Office
07.2014 - 01.2016
Front End Supervisor
Kroger
07.2012 - 07.2014
High School Diploma -
Westwood ISD