Thomas Collier II

Addressing and resolving escalated technical issues that lower-level support teams cannot solve.

Utilizing critical thinking to diagnose and fix complex problems, often involving software or hardware.

Keeping detailed records of customer interactions and solutions provided.

Working closely with other teams, such as engineering or product development, to resolve issues and improve products.

Ensure adherence to regulations and standards with our corporate partner, managing an annual account exceeding $5 million.

Efficiently handle the creation and distribution of invoices.

Upload and maintain legal documents related to sales transactions.

Actively pursue and manage documentation and payments associated with sales.

Oversee and manage accounts receivable to ensure timely collection of payments.