Thomas Conley
Management
Bowling Green,KY
Summary
Dynamic General Manager with a proven track record at Cavco Home Centers, consistently top 15 store, excelling in operations management and strategic planning. Enhanced efficiency through effective team building and problem resolution, achieving significant cost reductions. Skilled in P&L management and customer relationship management, fostering growth and driving high-performance cultures.
Overview
17
17
years of professional experience
Work History
General Manager
Cavco Home Centers
06.2015 - 11.2025
- Directed operational strategy development to enhance efficiency across all departments.
- Implemented market analysis initiatives to identify growth opportunities in the housing sector.
- Fostered cross-department collaboration to streamline project execution and improve service delivery.
- Led financial performance management efforts, optimizing budget allocations and resource utilization.
- Developed compliance frameworks to mitigate risks and ensure adherence to industry regulations.
- Facilitated team leadership and development programs to enhance employee skills and performance.
- Trained salesman and gm's for the Southeast region. Cultivated leadership and selling skills for use at store level.
- Conducted regular assessments of operational performance, identifying areas for improvement.
- Optimized supply chain processes to reduce costs and improve delivery timelines.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
District Manager
Marks Matress
02.2009 - 06.2015
- Developed comprehensive market strategies to enhance brand visibility and increase customer engagement across all district locations.
- Implemented team development initiatives that improved staff performance and fostered a culture of continuous learning.
- Conducted thorough compliance and risk assessments to ensure adherence to industry regulations and company policies.
- Streamlined operational processes, resulting in increased efficiency and reduced costs across multiple locations.
- Established strong customer relationship management practices to enhance customer satisfaction and drive repeat business.
- Facilitated cross-department collaboration to align marketing and sales efforts, improving overall operational effectiveness.
- Executed budgeting and financial analysis to monitor expenses and optimize resource allocation within the district.
- Trained and mentored store managers, equipping them with skills to lead their teams effectively and achieve sales targets.
- Analyzed sales data to identify trends and develop targeted strategies for underperforming locations.
- Coordinated inventory management initiatives that minimized stock discrepancies and improved product availability.
- Organized and led regular team meetings to discuss performance metrics and address operational challenges.
- Promoted a culture of accountability by setting clear performance expectations and providing constructive feedback.
- Enhanced employee engagement through recognition programs and initiatives that celebrated team successes.
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
- Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.
Education
Associate of Science - Physical Education Teaching And Coaching
Western Kentucky University
Bowling Green, Kentucky, KY05-2005
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Training and coaching
- Customer relationship management
- Goal setting
- P&L management
- Labor cost controls
- Strategic planning
- Project management
- Recruitment
- Expense control
- Troubleshooting expertise
- Cost analysis and savings
- Sales expertise
- Sales team development
Timeline
General Manager
Cavco Home Centers
06.2015 - 11.2025
District Manager
Marks Matress
02.2009 - 06.2015
Associate of Science - Physical Education Teaching And Coaching
Western Kentucky University
Voted best Dealership in Ky 2024
Award given by KMHI in 2024