Thomas Conte
Pittsburgh,PA
Summary
Detail-oriented, organized, and meticulous employee with a strong ability to work efficiently and meet deadlines. Enthusiastic team player ready to contribute to your company's success. Possessing a technology-inclined nature, I excel at troubleshooting and have a customer-oriented attitude. Experience includes providing software support, developing technical solutions, and analyzing system performance and security to drive optimal user experience.
Overview
6
6
years of professional experience
Work History
IT Support Engineer
Levy Law Group
04.2020 - 06.2024
- Generated reports to track performance and analyze trends.
- Created user accounts and assigned permissions.
- Monitored system performance to identify potential issues.
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Used Zendesk, slack, and worked on Jira, and CLX platforms
- Was a Tier 1 it support for a large law firm dealing in 14 states, from Ohio to California.
Catering Supervisor
Big Burrito Management Office
04.2019 - 05.2024
- Delegated tasks to team members to optimize productivity
- Evaluated department conditions and operations to determine strengths and areas for improvement
- In Charge of up to 5 - 15 employs
- Headed up the picking and delivery of food and equipment
- I.e
- Stoves, ovens, and serving equipment
- Quick problem solving and thinking on the go.
Umpire
Regent Square Little League
04.2018 - 10.2022
- Exhibited excellent teamwork and a strong work ethic by promoting camaraderie
- Educated athletes, coaches, and fellow officials about game rules and regulations
- Communicated with fans, coaches, players, and other umpires
- Promoted lifelong skills such as discipline and good sportsmanship
- Provided instruction to children ages 5 to 11 in fundamentals of baseball.
Kitchen Manager
Legume
02.2018 - 04.2019
- Maximized employee morale and corrected performance issues per established standards
- Maintained facility compliance with health codes, sanitation requirements, and license regulations while streamlining productivity initiatives to comply with restaurant protocols
- Trained employees on correct cooking techniques, safety standards, and performance strategies
- Helped lower labor hours and lower food costs.
Education
Project Management - Certificate -
Udacity
01.2020
Hospitality and Management - Bachelor of Arts -
Art institute of Pittsburgh
01.2006
Computer Science - Associate of Applied Science -
State University of New York at Fredonia
01.2004
Skills
- Creative problem solving
- Team contribution
- Effective multi-tasker
- Fast learner
- Self-motivated
- Staff development
- Remote Desktop Support
- Help Desk Support
- Customer Service
- Issue Troubleshooting
Avid Sports card Collector
I collect and sell sell vintage baseball cards.
Timeline
IT Support Engineer
Levy Law Group
04.2020 - 06.2024
Catering Supervisor
Big Burrito Management Office
04.2019 - 05.2024
Umpire
Regent Square Little League
04.2018 - 10.2022
Kitchen Manager
Legume
02.2018 - 04.2019
Project Management - Certificate -
Udacity
Hospitality and Management - Bachelor of Arts -
Art institute of Pittsburgh
Computer Science - Associate of Applied Science -
State University of New York at Fredonia
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