Summary
Overview
Work History
Education
Skills
References
Languages
Timeline

Thomas Conway

Franklinton,NC

Summary

Eager to leverage extensive customer service skills honed over the years in various roles within the industry. Strong work ethic drives consistent delivery of exceptional results. Proficient in numerous software and systems, showcasing adaptability and ability to quickly learn new technologies. Seeking employment opportunities that can lead to a fulfilling career.

Overview

14
14
years of professional experience

Work History

Delivery Driver/Customer Service

Empire Auto Parts
09.2021 - 06.2024
  • Company Overview: Empire Auto Parts
  • I delivered auto body parts to repair shops
  • We worked in a satellite location so as the delivery driver we are essentially the faces of the company
  • Every morning, we came in to see our routes and load up our vans and dispatch ourselves out
  • We’d adjust the routing if necessary
  • I pride myself on making good relations with my customers and making sure that their orders are delivered correctly, in a timely manner, and I always try to make my customers' days a little better when they see me
  • Empire Auto Parts

Delivery Driver/Customer Service

Transource Truck & Trailer Ctr
07.2020 - 03.2021
  • I delivered parts from the warehouse to Truck repair shops worked with customers every day
  • For a few months I was the driver to bring our daily deliveries to one of our biggest accounts in Charlotte NC

City Carrier Assistant

USPS
09.2018 - 08.2019
  • For USPS I delivered mail during the week helping the regular carriers if they had a heavy route that day and on Sundays I delivered Amazon packages

Multiple Roles, Customer Service, Stock Person/Stock Manager, Counter Person, Dispatch

Parts Authority
03.2014 - 07.2018
  • I held various roles while working for Parts Authority below is a description of each role
  • Stock Person: Pull orders for delivery or for retail customers, check incoming deliveries from vendors, put inventory away
  • Stock Manager: in addition to previous stock person duties, I also posted orders from vendors into inventory, took daily inventory counts to maintain adequate inventory for store
  • Cashier/Counterperson: Ring up retail or COD deliveries, assist customers on phone, look up parts needed for orders, daily collection counts from customers, close out registers at the end of day
  • Dispatch: Dispatch out drivers to their assigned routes that we put together by location and distance
  • My role at Parts Authority has grown over the years
  • Due to my knowledge of all aspects of the business, Parts Authority was able to send me to other stores to assist when needed

Team Member

BURGER KING
06.2010 - 01.2012
  • Cash Register, Drive Thru Take and process orders and payments, clean the store, restock supplies
  • Kitchen Duties: prepare food to specifications, process orders, clean kitchen

Education

Some College -

New York City College of Technology, Brooklyn, NY
01.2013
Studied from 2012 - 2013 did not graduate.

High School Diploma -

Massapequa High School, Massapequa, NY
06.2011

Skills

  • Positive Attitude
  • Customer Service
  • Teamwork and Collaboration
  • Attention to Detail
  • Time Management
  • Dependable and reliable
  • Punctual and Reliable
  • Problem-Solving
  • Time management skills

References

References Available on Request

Languages

English
Native or Bilingual

Timeline

Delivery Driver/Customer Service - Empire Auto Parts
09.2021 - 06.2024
Delivery Driver/Customer Service - Transource Truck & Trailer Ctr
07.2020 - 03.2021
City Carrier Assistant - USPS
09.2018 - 08.2019
Multiple Roles, Customer Service, Stock Person/Stock Manager, Counter Person, Dispatch - Parts Authority
03.2014 - 07.2018
Team Member - BURGER KING
06.2010 - 01.2012
New York City College of Technology - Some College,
Massapequa High School - High School Diploma,

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Thomas Conway