Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Thomas Cooper

San Clemente,California

Summary

Experience Educator and Customer Service Representative with a proven track record of providing exceptional service and resolving issues effectively, seeking a challenging role as a Claims Adjuster. Eager to leverage strong communication, problem solving, and analytical skills to investigate and process insurance claims accurately and efficiently.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Teacher

San Ysidro School District
San Ysidro, CA
07.2023 - 04.2024
  • Developed and implemented lesson plans based on curriculum objectives.
  • Researched relevant laws, regulations, legal decisions and precedents to determine appropriate course of action.
  • Reviewed medical records, reports, and other documents and conducted documentation related to school investigations and claims.
  • Developed relationships with students, parents, community, and other faculty members in order to ensure prompt service when necessary.
  • Assisted colleagues with difficult cases; provided guidance regarding complex issues or scenarios.
  • Worked collaboratively with team members across multiple departments; identified areas where processes could be improved.
  • Established positive relationships with parents to ensure effective communication regarding student progress and well-being.

Teacher

Saddleback Valley Unified School District
Mission Viejo, CA
01.2022 - 06.2023
  • Assessed student performance through tests, quizzes, and other assessments.
  • Negotiated and mediated disputes with parents, students, and customers within the school district to help resolve issues within the classroom or school system.
  • Engaged in professional development activities to stay current with educational trends and enhance teaching skills.
  • Conducted interviews with students, witnesses and parents to obtain additional information about the issue, dispute, or a claim made by another student/party.
  • Maintained detailed records of interactions, transactions and comments for future reference.
  • Prepared detailed reports in regard to progress monitoring for students and effectively created lesson plans that encourage goal setting for students.

Teacher - Intern

Irvine School District
Irvine
08.2021 - 12.2021
  • Collaborated with teachers and other staff members to ensure effective teaching strategies.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Prepared reports detailing student achievements and areas of improvement.

Customer Service Representative

Sprouts Farmers Market
San Clemente
04.2016 - 08.2021
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Consulted with customers to resolve service and billing issues.

Education

Bachelor of Arts - Education

California State University- Fullerton
Fullerton, CA
06-2021

Bachelor of Science - Business Management

Saddleback College
Mission Viejo, CA
05-2018

High School Diploma -

San Clemente High School
San Clemente, CA
06-2014

Skills

  • Parent and teacher conferences
  • Reporting and documentation
  • Technology Integration
  • Project-based learning
  • Curriculum Development
  • Documentation research
  • Conflict Resolution
  • File Management
  • Microsoft Office
  • Documentation Review
  • Time Management

Affiliations

  • Rotary Member in College
  • Co lead a young professionals and young adults hiking group
  • Active in Volunteer work throughout the san diego community

Accomplishments

  • 2016 California Grocers Association Scholarship winner
  • Academic scholarship given to attend California State University Fullerton.
  • Young adult group leader and involved in local community building organization.

Certification

  • Multiple Teaching Credential
  • California Grocers Association winner

References

References available upon request.

Timeline

Teacher

San Ysidro School District
07.2023 - 04.2024

Teacher

Saddleback Valley Unified School District
01.2022 - 06.2023

Teacher - Intern

Irvine School District
08.2021 - 12.2021

Customer Service Representative

Sprouts Farmers Market
04.2016 - 08.2021

Bachelor of Arts - Education

California State University- Fullerton

Bachelor of Science - Business Management

Saddleback College

High School Diploma -

San Clemente High School

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