Thomas Cooper
IT
South Bend,IN
Summary
Dynamic IT Technician with a proven track record at South Bend Tribune, excelling in problem-solving and customer service. Adept at diagnosing hardware issues and optimizing network performance, I foster teamwork and collaboration while maintaining a friendly, positive attitude. Committed to enhancing user experience and ensuring system reliability through meticulous attention to detail.
Overview
36
36
years of professional experience
Work History
Maintenance, IT
St. Pius X Parish Catholic Church
52553 Fir Rd Granger In 46530
06.2008 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
IT Technician
South Bend Tribune
225 West Colfax Ave
08.1990 - 06.2010
- Diagnosed and resolved hardware and software issues to minimize downtime.
- Installed and configured operating systems and applications for optimal performance.
- Provided technical support through troubleshooting, remote assistance, and in-person consultations.
- Maintained inventory of IT equipment and supplies to ensure resource availability.
- Conducted regular system backups and updates to safeguard data integrity.
- Collaborated with teams to implement new technologies improving overall efficiency.
- Mentored junior technicians in best practices for troubleshooting and repair processes.
- Maintained office PCs, networks and mobile devices.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
- Reduced downtime, meticulously maintaining and monitoring network infrastructure and server health.
Education
High School Diploma -
Mishawaka
Mishawaka, IN06-1978
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Attention to detail
- Dependable and responsible
- Multitasking
- Excellent communication
- Computer skills
- Calm under pressure
Timeline
Maintenance, IT
St. Pius X Parish Catholic Church
06.2008 - Current
IT Technician
South Bend Tribune
08.1990 - 06.2010
High School Diploma -
Mishawaka