Thomas Cope
Waterford,CA
Summary
Automotive professional with significant expertise in service advisory roles, known for high standards and results-driven approach. Proficient in diagnosing customer vehicle issues and coordinating repair services to ensure optimal performance. Emphasizes team collaboration and adaptability, ensuring reliability and flexibility in dynamic work environment.
Overview
21
21
years of professional experience
Work History
Owner
T. Cope's Garage
01.2020 - Current
- Managed day-to-day business operations
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Trained and motivated employees to perform daily business functions.
- Interacted well with customers to build connections and nurture relationships.
- Performing work in the shop.
- Parts ordering and tracking.
Shop Foreman/Technician
GT Motorsports Inc
10.2006 - 12.2019
- Managed materials inside shop and at job locations.
- Managed resources, materials, systems maintenance, and regulatory compliance.
- Used hand and power tools, equipment, and instruments accurately.
- Conducted thorough inspections of completed work, ensuring all projects met or exceeded company and client expectations before final delivery.
Service Advisor
Big Valley Ford
01.2005 - 09.2006
- Worked as the Shop Building Manager, Quick Lane Advisor, Used Car Advisor, and Service Advisor.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
Automotive Service Advisor
Folsom Lake Ford
12.2003 - 10.2004
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Coordinated with parts department to determine availability of necessary components.
Education
Associate of Applied Science - Automotive Repair And Management
WyoTech
Laramie, WY03-1996
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
Timeline
Owner
T. Cope's Garage
01.2020 - Current
Shop Foreman/Technician
GT Motorsports Inc
10.2006 - 12.2019
Service Advisor
Big Valley Ford
01.2005 - 09.2006
Automotive Service Advisor
Folsom Lake Ford
12.2003 - 10.2004
Associate of Applied Science - Automotive Repair And Management
WyoTech
Similar Profiles
Michael CopeMichael Cope
Merchandising Assistant at Cope's All AmericanMerchandising Assistant at Cope's All American
Sabine LAPERTOTSabine LAPERTOT
Secrétaire at Garage Chalumeau Garage PeugeotSecrétaire at Garage Chalumeau Garage Peugeot
Thomas PooleThomas Poole
Shop Manager at The Canton Garage/ The Detroit GarageShop Manager at The Canton Garage/ The Detroit Garage
Nick TrembleyNick Trembley
Parks and Facilities Maintenance/Arena Attendant at Norfolk County (Part Time Casual) and City of Brantford (Part Time Casual)Parks and Facilities Maintenance/Arena Attendant at Norfolk County (Part Time Casual) and City of Brantford (Part Time Casual)