Thomas Coppola

• Assisted passengers with boarding procedures and safety protocols
• Delivered excellent customer service, addressing passenger inquiries and concerns
• Supported cabin crew in maintaining a safe and organized environment
• Learned emergency response procedures and participated in safety drills
• Resolved customer conflicts, both on the ground and inflight
• Collaborated with team members to ensure timely in-flight services
• Adapted quickly to changing flight schedules and passenger needs
• Maintained cleanliness of cabin areas during flights for passenger comfort
• Demonstrated strong communication skills while interacting with diverse passengers
• Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
• Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
• Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
• Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
• Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
• Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
• Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
• Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
• Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
• Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
• Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
• Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
• Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
• Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
• Answered passenger questions and provided solutions to issues arising during flights.
• Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
• Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
• Resolved passenger conflicts and medical emergencies during flights.
• Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
• Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
• Ensured safety and comfort of customers onboard aircraft.
• Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
• Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
• Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
• Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
• Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
• Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
• Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
• Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
• Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
• Streamlined the boarding process by assisting passengers with seat assignments and providing clear directions during busy flights.
• Relayed updates and information to passengers after confirming key details with pilot.
• Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
• Elevated onboard sales revenue by effectively promoting duty-free products and conveying the benefits of loyalty programs.
• Reduced anxiety for passengers during turbulence by providing reassurance and clear instructions.
• Improved team morale and efficiency with proactive communication and coordination during in-flight service.
• Ensured compliance with federal aviation regulations during all flights, contributing to airline's outstanding safety record.
• Boosted passenger loyalty through personalized service and attention to detail.
• Assisted passengers in finding their seats and storing carry-on luggage, ensuring swift and organized boarding process.
• Conducted safety demonstrations before each flight, enhancing passengers' understanding of emergency procedures.
• Facilitated smooth communication between cockpit crew and passengers, ensuring all instructions were clearly conveyed and understood.
• Collaborated with airport personnel to resolve boarding and disembarking delays, minimizing inconvenience to passengers.
• Collected and reported feedback from passengers to airline management, contributing to continuous service improvement.
• Increased customer satisfaction by providing high-quality service and attending to passengers' needs with empathy and professionalism.
• Maintained clean and orderly cabin environment throughout flights, enhancing overall passenger experience.
• Solved in-flight emergencies calmly and effectively, minimizing passenger distress and ensuring safety.
• Improved flight attendants' response times to passenger calls by implementing more efficient workflow.
• Enhanced onboard sales of duty-free products by providing knowledgeable recommendations and efficient service.
• Enhanced passenger safety and comfort by conducting thorough pre-flight checks and cabin preparations.
• Trained new flight attendants, equipping them with skills needed to maintain high service standards.
• Promoted airline's loyalty program to passengers, increasing enrollment numbers.
• Assured timely departures by efficiently completing all pre-boarding tasks.
• Assisted in managing passenger conflicts with diplomacy and professionalism, maintaining peaceful cabin environment.
• Cultivated positive and welcoming atmosphere, making flights more enjoyable for passengers.
• Used excellent customer service skills in addressing passengers' needs.
• Demonstrated knowledge of aircraft safety features and emergency equipment.
• Completed pre-flight safety checks to reinforce passenger safety.
• Assisted passengers in boarding and deplaning aircraft.
• Monitored cabin during flights and responded to passenger inquiries or issues.
• Collaborated with flight crew to maximize smooth and safe flights.
• Responded to passenger emergencies to provide first aid.
• Advised passengers of flight regulations to maximize safety and security.
• Answered passengers' questions about flight, aircraft and destination.
• Welcomed passengers aboard and provided overview of safety procedures.
• Performed pre-flight cabin checks to maintain operational safety equipment.
• Supported passengers with special needs and provided assistance to wheelchair passengers.
• Offered personalized assistance to children, elderly and passengers with special needs.
• Delivered food and beverage service, reading material and other in-flight services.
• Assisted passengers with storing luggage and helped locate seating.

Coordinated cross-functional teams to streamline service delivery and improve client communications.

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Collaborated with sales team to identify potential upsell opportunities and expand client base.
• Consistently met and exceeded sales goals