THOMAS COSGROVE
Poughkeepsie,NY
Summary
Establish a position utilizing my years of experience in culinary management. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
24
24
years of professional experience
Work History
OPERATIONS MANAGER FOR CONTINUING EDUCATION DEPT.
CULINARY INSTITUTE OF AMERICA
12.2021 - 06.2024
- Interacted with clients and chef instructors through daily lesson plans
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
FOOD SERVICE DIRECTOR
POUGHKEEPSIE DAY SCHOOL
06.2011 - 07.2020
- Oversaw daily operations in the kitchen, ensuring timely meal preparation and delivery for large-scale events or busy dining periods.
- Developed a strong team atmosphere within the kitchen staff, enhancing productivity and employee retention rates.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Implemented staff training programs to improve culinary skills and knowledge of food safety procedures.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Improved customer satisfaction by implementing new menu options and providing excellent food presentation.
- Maintained high standards of cleanliness and sanitation, ensuring compliance with all health department regulations.
CHEF
MOTHER EARTH'S STOREHOUSE
03.2008 - 05.2011
- Maintained well-organized mise en place to keep work consistent.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Successfully met dietary requirements for diverse clientele by providing customized meal options upon request.
- Upheld stringent food safety regulations, ensuring compliance with all relevant health department guidelines.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
- Fostered culture of sustainability by sourcing ingredients from local farms and suppliers.
BANQUET MANAGER/BANQUET CHEF
HUDSON VALLEY RESORT AND SPA
05.2000 - 03.2008
- Enhanced banquet operations by streamlining communication between kitchen and service staff.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Increased guest satisfaction by anticipating needs and providing exceptional service during events.
- Supervised and mentored kitchen and serving staff.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Liaised with catering department about event changes and implemented requested adjustments.
- Ensured timely preparation of food and beverage stations, resulting in smooth event execution.
- Oversaw day-to-day operations of 300-room hotel with staff of 50 employees.
- Delivered exceptional service at high-profile events, exceeding client expectations and garnering repeat business opportunities.
- Trained and mentored junior chefs, fostering a team-oriented environment focused on producing high-quality dishes.
Education
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operational Efficiency
- Operations Monitoring
- Decision-Making
- Employee relations and conflict resolution
- Planning and Implementation
- Staff Training
- Staff Management
- Inventory Management
- MS Office
Timeline
OPERATIONS MANAGER FOR CONTINUING EDUCATION DEPT.
CULINARY INSTITUTE OF AMERICA
12.2021 - 06.2024
FOOD SERVICE DIRECTOR
POUGHKEEPSIE DAY SCHOOL
06.2011 - 07.2020
CHEF
MOTHER EARTH'S STOREHOUSE
03.2008 - 05.2011
BANQUET MANAGER/BANQUET CHEF
HUDSON VALLEY RESORT AND SPA
05.2000 - 03.2008
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