Summary
Overview
Work History
Education
Skills
Timeline

Thomas Coughlan

Pittsford,NY

Summary

A seasoned IT professional with 28 years of experience and a diverse skill set ranging from Business Systems Analysis, Data Integration Analysis, Architecture & Governance, and requirements gathering. Has a Master's degree in IT with a Lean Six Sigma process improvement background as a Black Belt, and a proven ability to define and streamline key business processes. Able to liaise with diverse clients, VCPs, stakeholders, customers, technical and business teams to translate business requirements into effective data solutions. Communicates well orally and in writing and maintains a professional virtual presence wherever possible. Proficient in technical writing and business documentation.

Overview

42
42
years of professional experience

Work History

Specialized Foster Parent

Self-employed
10.2019 - Current
  • Foster/Adoptive Parent
  • After retiring from Xerox, took a 4-year hiatus from the technological realm during the COVID lockdown to care for foster children with intellectual and developmental disabilities (I/DD)
  • Assisted in maintaining relationships between children and their extended families or support networks when appropriate for their wellbeing
  • Worked closely with the Office for People with Developmental Disabilities (OPWDD) and NYS Child Services.
  • Adopted three (3) children

Enterprise Data Architect

Xerox Corporation
01.2012 - 10.2019
  • Part of a team responsible for the enterprise-wide data design, development, and deployment of data architecture, governance, quality, stewardship, data analysis, integration, security, policies, and strategy
  • Was instrumental in helping Xerox emerge from corporate fiscal difficulty by aligning disparate financial data
  • Worked closely with Management, Value Chain Partners, and Customers to ensure data integrity and security within the systems
  • Provided oversight to LSS Green Belts for their process improvement charters in the data quality space
  • Collaborated with cross-functional teams to identify business requirements and translate them into technical specifications
  • Led the migration of legacy systems to modern platforms, minimizing downtime and ensuring smooth transitions for end users
  • Designed custom ETL processes to facilitate seamless integration between disparate systems, improving overall operational efficiency.

Sr. Business Data Analyst - Social Services Award

Xerox Corporation/U of R Medical Center
01.2011 - 12.2011
  • Paid leave was part of the Xerox's Social Service Leave Program
  • As a recipient, he was on loan to the National Center for Deaf Health Research (NCDHR) at the University of Rochester Medical Center in Rochester, N.Y to help define their medical collection and integration data strategy
  • Analyzed business processes and performed needs assessments to align information technology solutions with business initiatives throughout the University of Rochester Medical Center
  • Increased data accuracy by implementing thorough data validation and cleansing processes
  • Identified and documented interfaces between source and target systems
  • Worked with programmers to develop data interfaces and helped to resolve data integration issues.

Sr. Business Data Analyst/Data Architect

Xerox Corporation
09.1997 - 10.2007
  • Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives
  • Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables
  • Led process mapping initiatives, resulting in optimized workflows and reduced redundancies across departments
  • Updated and developed scripts and queries to extract and analyze data from multiple sources
  • Designed and developed data pipelines to acquire, clean and process data
  • Developed and implemented data governance policies and procedures.

Business Owner

Software Consulting
12.1991 - 11.1997
  • As the President and owner of a software development company – providing a wide variety of development and consulting services for various clientele throughout Monroe County, NY
  • Managed a staff of 3 employees, 2 contractors, and 6 Co-op students with a focus on delivery of software projects
  • Met with senior management of client companies, drafted roadmaps, and software contracts, and managed all aspects of requirements gathering.

Assistant Professor

Rochester Institute of Technology
09.1991 - 08.1997
  • Taught college-level courses in application software development, client/server database theory, UNIX, Networking, and Web design
  • Managed the department's Networking and Computer Hardware laboratories
  • Selected as the technical subject matter expert for the Dean/VP's Strategic Planning Committee and created annual plans to implement strategic initiatives
  • Built strong rapport with students through class discussions and academic advisement
  • Evaluated student performance through comprehensive assessments, identifying areas of improvement and providing targeted feedback for growth
  • Mentored students and communicated internship and employment opportunities.

Team Leader

ITT Advanced Technology Center
01.1983 - 01.1991
  • Led a software development team creating thermal and stress programs for ITT Defense Avionics Group
  • Completed first release three months ahead of schedule
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise
  • The team was given a merit award for its accomplishments.

Education

Multiple In-house Workshops/presentations Lean Six Sigma & Software Development -

Xerox Corporation
01.2017

Lean Six Sigma – Black Belt Certification -

Xerox Corporation, Rochester, NY
01.2007

Master of Science Computer Information Science -

University of New Haven, New Haven, CT
01.1987

Skills

  • Data Standards
  • Data Governance
  • Data Transformation
  • Data Integration
  • Data Integrity
  • Data Policies
  • Statistical Analysis
  • MS Office Suite
  • Lean Six Sigma
  • SOR Identification
  • Business Analysis
  • Technical Analysis
  • Project Management
  • Technical Writing
  • Business Rules
  • Effective Communications
  • Data Warehouses
  • DB Systems
  • Oracle NetSuite
  • Data Marts
  • VB/VBA
  • Visual Studio
  • Delphi
  • MS-SQL Server
  • DMIAC (LSS)
  • Software Version Control

Timeline

Specialized Foster Parent - Self-employed
10.2019 - Current
Enterprise Data Architect - Xerox Corporation
01.2012 - 10.2019
Sr. Business Data Analyst - Social Services Award - Xerox Corporation/U of R Medical Center
01.2011 - 12.2011
Sr. Business Data Analyst/Data Architect - Xerox Corporation
09.1997 - 10.2007
Business Owner - Software Consulting
12.1991 - 11.1997
Assistant Professor - Rochester Institute of Technology
09.1991 - 08.1997
Team Leader - ITT Advanced Technology Center
01.1983 - 01.1991
Xerox Corporation - Multiple In-house Workshops/presentations Lean Six Sigma & Software Development,
Xerox Corporation - Lean Six Sigma – Black Belt Certification,
University of New Haven - Master of Science Computer Information Science,

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Thomas Coughlan