Thomas Cox
Sebastian,FL
Summary
Hardworking Retail Management professional bringing 20+ years experience in retail industry environments combined with forward-thinking approach to developing territories, boosting efficiency and strengthening processes. Dedicated to enhancing customer retention with service-focused approaches. Demonstrated record of accomplishment in cultivating strong sales channels. Well-versed in developing and implementing effective sales strategies to maximize profits. Talented trainer and personnel developer with good people and problem-solving abilities. Knowledgeable about complying with company standards while increasing efficiency, customer satisfaction and bottom-line profitability.
Overview
20
20
years of professional experience
Work History
Assistant Sales Manager
Kelly Ford Of Melbourne
11.2023 - 01.2024
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Managed and motivated employees to be productive and engaged in work.
- Managed and maintained customer satisfaction level within our Auto group.
Sous Chef
Circa69
02.2023 - 11.2023
- Implemented proper cleaning procedures, ensuring a safe and sanitary kitchen workspace compliant with health department regulations.
- Supervised food preparations to ensure quality and restaurant standards
- Prepared food according to restaurants standards and recipe
- Managed food and product ordering
- Daily prepping for all stations stocked prior to prime operations hours.
- Trained new kitchen staff.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
Auto Sales Consultant
Essential Ford Of Stuart
11.2020 - 02.2023
- Organized test drives for interested customers, providing an opportunity for hands-on evaluation of vehicles.
- Demonstrated car technology options and available amenities and upgrades for each model.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Consulted with sales and finance managers to negotiate sales price, trade-in allowance, license fee, discounts and financing or lease options on vehicle.
- Conducted comprehensive vehicle presentations to educate potential buyers on key features, benefits, and specifications.
Motorcycle Salesperson
Scottsdale Harley Davidson
03.2015 - 07.2018
- Engaged in friendly conversation with customer to better uncover individual needs.
- Exceeded personal sales goals consistently through diligent follow-up with potential buyers and proactive lead generation strategies.
- Test rode with customer to make sure the fit was correct.
- Liaison between Sales Management and Finance manager and presented numbers to customer.
- Delivered the motorcycle by gong over all features for safe riding
Auto Sales Consultant
Ford Of Scottsdale
10.2012 - 03.2015
- Demonstrated car technology options and available amenities and upgrades for each model.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Consulted with sales and finance managers to negotiate sales price, trade-in allowance, license fee, discounts and financing or lease options on vehicle.
- Conducted comprehensive vehicle presentations to educate potential buyers on key features, benefits, and specifications.
Assistant Store Manager
Lewis Drugs
11.2010 - 10.2012
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Built strong relationships with key suppliers, ensuring timely delivery of high-quality products at competitive prices.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
Retail Store Manager
Bartell Drugs
06.2004 - 02.2010
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
Education
High School Diploma -
Titusville High School
Titusville, FL05.1984
Skills
- Team building and development
- Operations Management
- P&L Statements
- Sales strategy development
- Merchandising for maximum gross profit
- Inventory control
- Loss prevention
- Payroll
- Scheduling
- Profit Target Achievement
- Staff Management
Timeline
Assistant Sales Manager
Kelly Ford Of Melbourne
11.2023 - 01.2024
Sous Chef
Circa69
02.2023 - 11.2023
Auto Sales Consultant
Essential Ford Of Stuart
11.2020 - 02.2023
Motorcycle Salesperson
Scottsdale Harley Davidson
03.2015 - 07.2018
Auto Sales Consultant
Ford Of Scottsdale
10.2012 - 03.2015
Assistant Store Manager
Lewis Drugs
11.2010 - 10.2012
Retail Store Manager
Bartell Drugs
06.2004 - 02.2010
High School Diploma -
Titusville High School
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