THOMAS COX
Clearwater,FL
Summary
Results-oriented sales and retail manager with experience in store operations, customer service, staff supervision, scheduling, and revenue generation. Recognized for clear communication, accurate documentation, developing best practices, and a "can do" attitude, eager to return to store management.
Overview
28
28
years of professional experience
1
1
Certification
Work History
ASSISTANT SALES MANAGER
KELLY FORD OF MELBOURNE
11.2023 - 02.2025
- Managed a team and set goals that improved both individual and overall sales from 100 units per month to an average of 150 units, adding 3.3 additional units per salesperson
- Established performance goals and communicated constructive feedback to build employee morale, productivity, and skills; maintained a customer service index (CSI) at 5.0 within the Auto Group
AUTO SALES CONSULTANT
ESSENTIAL FORD OF STUART
11.2020 - 02.2023
- Ford Certified to sell all Ford models and trim levels and remained qualified to receive benefits and bonuses
- Demonstrated car technology options and upgrades; closed sales by overcoming objections, negotiated sales prices, trade-in allowances, license fees, discounts, and financing or lease options
- Consistently sold 20+ vehicles each month as the Lead Sales Consultant
MOTORCYCLE SALESPERSON
SCOTTSDALE HARLEY DAVIDSON
03.2015 - 07.2018
- Engaged customers and exceeded personal sales goals through follow-up with potential buyers and proactive lead generation strategies; served as the liaison between Sales Management and the Finance Manager on pricing
- Sold a minimum of 15 bikes per month
AUTO SALES CONSULTANT
FORD OF SCOTTSDALE
10.2012 - 03.2015
- Ford Certified to sell all Ford models and trim levels and remained qualified to receive benefits and bonuses
- Demonstrated car technology options and upgrades; closed sales by overcoming objections, negotiated sales prices, trade-in allowances, license fees, discounts, and financing or lease options
- Consistently sold 20+ vehicles each month as the Lead Sales Consultant
ASSISTANT STORE MANAGER
LEWIS DRUGS
11.2010 - 10.2012
- Oversaw store operations and scheduled employees; increased sales by maintaining cleanliness and implementing strategic merchandise displays
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization
- Trained staff in effective customer service techniques and product knowledge and held individual meetings to encourage and discuss the importance of customer service perspectives
- Collaborated with the Store Manager on marketing initiatives to drive traffic and increase brand awareness while building strong relationships with key suppliers to ensure timely delivery of high-quality products at competitive prices
- Managed cash registers, ensured accurate transactions, balanced drawers daily, and minimized discrepancies
- Implemented loss prevention tactics and deterred theft by 10-20% following the 'five-foot rule', acknowledging each customer upon arrival and following up on their needs while maintaining a welcoming environment
- Maintained over 100 varieties of annual and perennial plants during seasonal sales
RETAIL STORE MANAGER
BARTELL DRUGS
06.2004 - 02.2010
- Optimized inventory management with regular audits, forecasts, and adjusted orders; oversaw all budgeting including labor costs, expense control, and revenue tracking, and managed 25 employees
- Reduced shrinkage by closely monitoring security measures, staff training, and implementing loss prevention initiatives
- Streamlined store operations through improved scheduling, task delegation, and performance monitoring
- Optimized product placement for enhanced visibility and customer impulse purchases
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
- Managed inventory control processes to restore stock, control costs, and maintain sales floor levels to meet customer needs
ASSISTANT STORE MANAGER
WALGREENS
12.1996 - 07.2002
- Improved store operations by establishing clear communication channels between team members and providing efficient scheduling practices
- Recruited, hired, and trained 4-6 new staff each year, set up key internal functions, and outlined the scope of each position to ensure a straightforward understanding of responsibilities
- Supported budget creation, and helped maintain financial stability by reducing the average hourly rate (AHR) from 17% to 14%, saving payroll dollars and increasing gross profit
- Analyzed sales data to identify trends and made informed decisions for improving overall store performance; rotated merchandise and displays to feature new products and promotions
- Coordinated weekly employee work schedules to accommodate business demands and vacation requests
- Streamlined inventory management through regular audits, accurate ordering, and efficient stock organization
Education
Diploma -
Titusville High School
Titusville, FLExecutive Assistant Manager Course Certificate -
Walgreens
Skills
- Staff Supervision
- Compliance
- Safety
- Scheduling
- Negotiation
- Customer Service
- Performance Management
- Budgets
- Loss Prevention
- Store Displays
- Shrink Reduction
- Cross Training
- Recruiting & Hiring
- Inventory Control
- Merchandise Rotation
- Product
- Gross Profit Margin (GPM)
- Key Supplier Management
Certification
Executive Assistant Manager Course Certificate, Walgreens
Personal Information
Title: GENERAL MANAGER
Selected Highlights
- Created a system to monitor sales, product, and gross profit for end cap locations that generated a GPM of 40% to 70%
- Developed budgets and forecasted goals with a minimum increase in sales of 12%
- Improved employee retention from 70% to 90% by regular review of performance and building customer engagement through one-on-one meetings with staff
Timeline
ASSISTANT SALES MANAGER
KELLY FORD OF MELBOURNE
11.2023 - 02.2025
AUTO SALES CONSULTANT
ESSENTIAL FORD OF STUART
11.2020 - 02.2023
MOTORCYCLE SALESPERSON
SCOTTSDALE HARLEY DAVIDSON
03.2015 - 07.2018
AUTO SALES CONSULTANT
FORD OF SCOTTSDALE
10.2012 - 03.2015
ASSISTANT STORE MANAGER
LEWIS DRUGS
11.2010 - 10.2012
RETAIL STORE MANAGER
BARTELL DRUGS
06.2004 - 02.2010
ASSISTANT STORE MANAGER
WALGREENS
12.1996 - 07.2002
Diploma -
Titusville High School
Executive Assistant Manager Course Certificate -
Walgreens
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