Overview
Work History
Timeline
Generic

Thomas Crawford

Killeen,TX

Overview

60
60
years of professional experience

Work History

Fishing Tackle Representative

Sunline America & GSM Outdoors
10.2014 - Current
  • Maintained positive relationships with customers using good communication and follow-through abilities.
  • Maintained up-to-date knowledge of products and services to address customer inquiries
  • Collaborated with customers to identify needs and provided catered solutions
  • Represented wide range of products and brands.
  • Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
  • Immediately addressed problems with customers to promote speedy resolution.
  • Developed and implemented promotional strategies to boost sales and customer loyalty.
  • Analyzed sales and customer data to identify buying trends and offer recommendations.
  • Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
  • Developed strong customer base through efficient and reliable service.

Broker for Bass Fishing Trips to Mexico

Self Employed Services
02.2008 - Current
  • Make reservations to 10 lodges in Mexico for bass fishing customers.
  • Receive payments for bass fishing trips to Mexico.
  • Transfer payments from US dollars to Mexican pesos to lodge owners.
  • Make recommendations for the best lodges & lakes based on history of successful bass fishing experiences of previous anglers.
  • Provide suggested bass fishing tackle list for upcoming trips.
  • Make sure the customers are treated professionally and feel safe at all times by being sure they are greeted and taken directly to the lodge for their fishing trip.
  • For any special requests of anglers, their wishes are relayed to the lodge owner so they can be properly filled.

Webmaster

Self-employeed
03.2007 - Current
  • Configured and purchased domains for websites.
  • Provided front-end website development using WordPress, Hubspot, and other editing software.
  • Adhered to SEO best practices while designing sites.
  • Implemented changes to streamline business operations.
  • Applied emerging technologies to update and maintain site applicability.
  • Utilized SEO techniques to optimize website content, improve search engine rankings, and increase traffic.

Owner/Operator

Pro Line Supply, Inc.
01.1999 - 01.2007
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Established fundational processes for business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Attended trade shows and special events that showcased products to attract new customers.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

Owner/Operator

Plumber's Warehouse, Inc.
10.1983 - 12.1998
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Established fundational processes for business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Attended trade shows and special events that showcased products to attract new customers.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Outside Sales Representative

Creed Company (Plumbmaster)
07.1981 - 09.1983
  • Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
  • Established new accounts through cold calling and personal visits to potential customers.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Utilized customer feedback to identify new product opportunities and market trends.
  • Built relationships with customers and community to promote long term business growth.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Quoted prices and credit terms.
  • Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
  • Achieved or exceeded company-defined sales quotas.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Selected correct products based on customer needs, product specifications and applicable regulations.

Owner/Operator

Boat World
03.1972 - 05.1981
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established foundational processes for business operations.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Organized and attended trade shows and special events to showcase products and to attract new customers.
  • Trained and guided team members to maintain high productivity and performance metrics.

Assistant Store Manager

White Auto Store
11.1969 - 01.1972
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Owner/Operator

Hereford Electric
07.1963 - 09.1969
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Prepared bank deposits and handled business sales.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.

Timeline

Fishing Tackle Representative

Sunline America & GSM Outdoors
10.2014 - Current

Broker for Bass Fishing Trips to Mexico

Self Employed Services
02.2008 - Current

Webmaster

Self-employeed
03.2007 - Current

Owner/Operator

Pro Line Supply, Inc.
01.1999 - 01.2007

Owner/Operator

Plumber's Warehouse, Inc.
10.1983 - 12.1998

Outside Sales Representative

Creed Company (Plumbmaster)
07.1981 - 09.1983

Owner/Operator

Boat World
03.1972 - 05.1981

Assistant Store Manager

White Auto Store
11.1969 - 01.1972

Owner/Operator

Hereford Electric
07.1963 - 09.1969

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Thomas Crawford