Summary
Overview
Work History
Education
Skills
Timeline
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Thomas Creech-Baker

Hartsville,SC

Summary

I am currently seeking a new career opportunity with potential for growth that aligns with my 16 years of extensive experience in banking. My technical and analytical banking background has equipped me with the skills necessary for effective operational management. I am dedicated to continuous learning and constantly strive to acquire new skills to enhance my operational efficiency. In addition, my history of leadership roles and provision of support when needed reflects my ability to contribute positively to any team. I am adept at prioritizing tasks to ensure seamless operations and efficient outcomes. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

16
16
years of professional experience

Work History

Bank Operations Services Supervisor

First Citizens Bank
Hartsville, South Carolina
11.2022 - 06.2024
  • In this role, I provided operational oversight for a branch location, ensuring strict compliance with all branch operations policies and procedures
  • I was also responsible for meticulously researching and resolving transaction and cash discrepancies
  • Furthermore, I handled the hiring, supervision, and performance management of service line associates
  • This included executing transactions accurately and efficiently, as well as promoting customer awareness and educating them about bank services, including digital banking capabilities
  • I also took the initiative to introduce customers to other branch team members or bank partners who could provide tailored solutions for their financial needs.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Created new strategies for improving customer service standards within the organization.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Participated in recruitment efforts by interviewing prospective candidates for open positions.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Acted as a liaison between upper management and staff, facilitating open communication.
  • Negotiated with vendors and suppliers to secure advantageous terms and pricing.
  • Implemented quality control measures, significantly reducing error rates.
  • Fostered a positive and motivating work environment, leading to an increase in team morale.

Sales and Service Representative

First Citizens Bank
Florence, South Carolina
08.2014 - 11.2022
  • During my tenure as a Sales and Service Representative, I engaged customers in thoughtful conversations to understand their specific banking needs and preferences
  • I was responsible for ensuring accurate and efficient transaction processing, providing assistance with account servicing needs, and proactively educating customers about bank services, including digital banking capabilities
  • Additionally, I facilitated introductions between customers and other branch team members or bank partners who could offer suitable financial solutions.
  • Responded to customer questions regarding products, prices and availability.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
  • Coordinated with other department supervisors to ensure smooth workflow and project alignment.
  • Identified needs of customers promptly and efficiently.

Retail Banker

Woodforest National Bank
Cheraw, South Carolina
05.2008 - 05.2014
  • As a Retail Banker, I successfully achieved individual sales targets by proactively identifying, marketing, and recommending bank products and services that were beneficial to customers
  • I managed transaction processing, account opening, and account maintenance tasks
  • Furthermore, I handled branch servicing duties such as vault balancing, cash ordering, and maintenance of automated teller machines
  • I consistently applied problem-solving skills to effectively address customer inquiries and concerns in line with Woodforest Experience training.

Education

Diploma -

Cheraw High School

Skills

  • MS Word
  • Outlook
  • Excel
  • Written communication
  • Oral communication
  • Customer service
  • Attention to detail
  • Cash handling experience
  • Sales experience
  • Quick learning
  • Business Development
  • Staff Management
  • Operations Management
  • Inventory Control
  • Goal-Oriented
  • Financial Management
  • Training and mentoring
  • Business Administration
  • Policy Enforcement
  • Staff Development
  • Complex Problem-Solving

Timeline

Bank Operations Services Supervisor

First Citizens Bank
11.2022 - 06.2024

Sales and Service Representative

First Citizens Bank
08.2014 - 11.2022

Retail Banker

Woodforest National Bank
05.2008 - 05.2014

Diploma -

Cheraw High School

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Thomas Creech-Baker