Summary
Overview
Work History
Education
Skills
Timeline
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Thomas Cross

Columbus

Summary

Dynamic Regional Lead Maintenance Technician with extensive experience at Personel Resource, excelling in HVAC maintenance and employee training. Proven track record in policy implementation and project management, successfully overseeing 1100+ units and achieving rapid unit turnarounds. Strong communicator, fostering collaboration and ensuring high-quality service delivery across diverse teams.

Overview

15
15
years of professional experience

Work History

Regional Lead Maintenance Technician

Personel Resource
Columbus
02.2017 - Current
  • Lead the regional team to implement company policies and procedures.
  • Coordinated communication between management and staff across multiple locations.
  • Trained new employees on operational standards and best practices
  • HVAC EPA 608 Universal Certification, R-410A Certification.
  • Portfolio 1100+ units
  • Unit turns 3-5 days, completion of Resident work orders.
  • HUD NSPIRE and LIHTC inspections

Commercial Building Superintendent

Executive Management, LLC
Columbus
04.2010 - 02.2017
  • Oversee operations with 43 thoroughbreds and pleasure horses
    • Track and administer medication and other needs to insure the health of the horses
    • Organize and execute transportation for horses between tracks
    • Maintain facility and grounds, construction projects, maintenance, and electrical upgrades
    Commercial Building Superintendent
    • Managed office and retail site with 42 tenants
    • Responsible for the upkeep and coordination of all construction activities, with focus on quality
    workmanship, budget, with update reports to property owners
    • Experience with repairs to electrical, plumbing, heating and ventilation systems, including
    completing or determining if contractors are needed and making such arrangements
    • First point of contact for tenant service request/work orders
    • Typically on call 24 hours a day seven days a week in case of building emergency and
    monitoring of facility surveillance equipment
    • Maintain positive relationships with tenant’s contractors, suppliers and other employees
    • Exercise effective communication with tenants, promoting safe workplace practices and rectifies
    site hazards immediately
    • Customize tenant office space based on pre-determined agreement with management
    • Adherence to company safety policies
    • Responsible for handling all aspects of administrative functions, creating reports and updating
    the main office accordingly

Education

Universal Certification - HVAC Diploma

American School of Technolgy HVAC
Columbus
01-2011

Skills

  • HVAC maintenance
  • Employee training
  • Policy implementation
  • Project management
  • Work order management

Timeline

Regional Lead Maintenance Technician

Personel Resource
02.2017 - Current

Commercial Building Superintendent

Executive Management, LLC
04.2010 - 02.2017

Universal Certification - HVAC Diploma

American School of Technolgy HVAC

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