Thomas C. Tennesen

Results-driven Accounts Receivables Manager with a proven track record of optimizing financial operations and reducing DSO through strategic process improvements. Expertise in process analysis, mapping, and performance-driven procedure development. Skilled in managing third-party payments, electronic invoicing, and hands-on credit and collections oversight. Adept at cross-functional collaboration to design and implement efficient data collection and reporting tools which enhance decision-making. Committed to fostering strong customer relationships and driving operational excellence.

-Successfully managed a $50MM receivables portfolio, overseeing 3,000+ accounts with a dedicated team of 13 staff members, ensuring consistent cash flow and effective collections focused on reducing DSO.

-Collaborated closely with the IT team to develop and implement an electronic billing system, streamlining the invoicing process and eliminating mailing errors. This initiative accelerated payment cycles and improved overall customer satisfaction by providing a more efficient and transparent billing experience. The successful implementation contributed to postage savings of over $100,000.00 annually. 

-Collaborated with the Import, Export and Logistics departments and vendors to create a 3rd Party Billing module using Access and Excel, successfully capturing and recovering over $1MM in previously lost accessorial costs.

-Developed and implemented robust collection and credit policies, streamlining operations, reducing risks, and ensuring compliance with industry best practices.

-Documented workflow process for each part of the Order to Cash cycle, ensuring clear and detailed guidelines for every step from invoicing to payment posting. 

-Recommended and implemented process changes to promote efficiency and accuracy. Developed procedures for Bank Waiver Billing process, which included AS400 queries and instructions for Excel. Reduced processing time from 40 hours to 16 hours per month.

-Led the development of web-based payment sites, creating a user-friendly platform that streamlined the payment process for customers. This initiative not only improved the customer experience by offering a convenient and secure way to make payments but also reduced processing time and administrative overhead. The web-based payment solution contributed to faster payment collection, enhanced cash flow, and greater customer satisfaction, all while supporting the organization’s shift toward digital financial operations., 

-Created a streamlined process for collecting third-party payment data, minimizing data discrepancies and ensuring accurate and timely posting of payments.