Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thomas Cupples

Rancho Santa Margarita,USA

Summary

Adaptable manager with comprehensive knowledge of managerial concepts and practices, customer service principles and financial management concepts. Collaborative team player bringing more than 7 years of comprehensive experience completing managerial and administrative tasks to keep company running smoothly. Commended for outstanding staff performance to boost company morale and productivity.

Overview

9
9
years of professional experience

Work History

Assistant General Manager

The Stand
Rancho Santa Margarita, CA
04.2024 - Current
  • Monitored inventory levels and placed orders for new stock as needed.
  • Conducted regular performance evaluations for employees to ensure quality standards were maintained.
  • Ensured that customer service standards were met or exceeded at all times.
  • Provided training, guidance, and support to staff members on proper procedures and policies.
  • Maintained accurate records of employee attendance, payroll information, sales figures.
  • Managed store cash intake with high accuracy and prepared daily bank deposits.
  • Coordinated with the General Manager to develop and implement strategic plans.

Tech Sales Associate

Staples
Rancho Santa Margarita, CA
10.2023 - 04.2024
  • Stocking
  • Boxing
  • Opening
  • Inventory Control
  • Taking Customer Calls
  • Working To Fix Customer Devices
  • Taking Passport Photos
  • Handling Staples, Amazon, Express, and Happy returns.

Assistant Store Manager

ALDI
Ames, IA
09.2020 - 09.2023
  • Maintained Inventory by checking merchandise to determine levels
  • Handled scheduling for store shifts to achieve adequate staffing within given parameters
  • Delegated assignments based on team strengths to optimize floor coverage and service levels
  • Oversee aspects of maintenance, inventory, and daily activity management
  • Organized monthly meetings with all staff to review progress on key objectives.
  • Setting priorities and goals for associates.

Senior Shift Supervisor

SNAP
09.2019 - 06.2020
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
  • Worked with customers to understand needs and provide helpful service.
  • Resolved conflicts between customers and associates, maintained all operations of the store.

Caretaker

Whistle Stop Academy
08.2018 - 05.2019
  • Volunteered 3 hours every school-day in a day care taking care of young children
  • Communicating efficiently with the teachers and parents to make sure the children were receiving the best possible care.

Junior Manager

Subway
06.2016 - 05.2019
  • Worked with food safety
  • Communication with customers
  • Cashiering
  • Managed money
  • Counted safe and drawers
  • Managed inventory
  • Opened, closed.

Education

High School Diploma -

Ballard High School
Huxley, IA
05.2019

Serv-Safe Certifcation - Culinary Arts

Des Moines Area Community College
Ames, IA
05.2019

Associate of Science - Business Administration

Saddleback College
Mission Viejo

Skills

  • Great with people
  • Problem solver
  • Shift leading
  • Coordinator
  • Self-starter
  • Inventory management
  • Sales analysis
  • Policy implementation
  • Data entry
  • Record keeping
  • Time management
  • Budgeting and cost control
  • Sales forecasting
  • Staff development
  • Vendor management
  • Relationship building
  • Adaptability and flexibility
  • Financial management

Timeline

Assistant General Manager

The Stand
04.2024 - Current

Tech Sales Associate

Staples
10.2023 - 04.2024

Assistant Store Manager

ALDI
09.2020 - 09.2023

Senior Shift Supervisor

SNAP
09.2019 - 06.2020

Caretaker

Whistle Stop Academy
08.2018 - 05.2019

Junior Manager

Subway
06.2016 - 05.2019

High School Diploma -

Ballard High School

Serv-Safe Certifcation - Culinary Arts

Des Moines Area Community College

Associate of Science - Business Administration

Saddleback College

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