THOMAS DAFFERN
Navarre,FL
Summary
Driven Systems Administrator with experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Systems Administrator
PLANNED SYSTEMS INTERNATIONAL (PSI)
08.2023 - Current
- Maintain AFSOC MDM (VMware Workspace One)
- Assist Tier 3 Engineers with device, connectivity, and application troubleshooting
- Manage Apple Business Manager Account
- Create, integrate, and test device and application workflows
- Configuration, acquisition, and deployment of AFSOC devices.
- Streamlined network administration tasks for increased efficiency through automation scripts.
- Reduced downtime during migrations by conducting thorough planning and testing processes.
- Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
- Assisted in the onboarding process of new employees by setting up workstations, provisioning accounts, and providing initial IT training as necessary.
- Maintained 5,000 + User Active Directory Environment
AC-130J UNIT SCHEDULER
4TH SPECIAL OPERATIONS SQUADRON, AFSOC
01.2021 - 01.2023
- Managed daily scheduling of AFSOC's $47M/3.9K flying hour program
- Tracked and assessed ~2.5 thousand training requirements for special operators
- Scheduled over 25,000 flying / training hours in total.
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
- Streamlined project timelines through close collaboration with cross-functional teams and stakeholders.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
SPECIAL MISSIONS AVIATOR
4TH SPECIAL OPERATIONS SQUADRON, AFSOC
01.2018 - 01.2021
- Specialized in providing the Air Force's premier close air support in combat AOR's
- Proficient in: C-130 Avionic, Electrical, and mechanical systems
- 105 and 30mm Weapons and AFSOC TTPs.
- Increased flight safety by conducting thorough pre-flight inspections and maintenance checks of aircraft systems.
- Enhanced mission readiness through diligent planning, briefing, and execution of complex training exercises.
Education
BA, Cybersecurity -
WESTERN GOVERNORS UNIVERSITY
Salt Lake City, UT03.2024
BA, Pre-Law -
UNIVERSITY OF MICHIGANFLINT
Flint, MI01.2017
Skills
- Proactive Approach
- Information Assurance
- OSI Model
- Customer Service
- ITIL Best Practices
- Microsoft
- VMware
- Jira / Confluence
- Active Directory
- Program Installations
- End-User Training
- Data Security
- Performance Analysis
Certification
- CompTIA Security + (5 August 2023)
- CompTIA Network + (17 June 2023)
- CompTIA A+ (23 March 2023)
- ITIL Foundations (18 December 2023)
Timeline
Systems Administrator
PLANNED SYSTEMS INTERNATIONAL (PSI)
08.2023 - Current
AC-130J UNIT SCHEDULER
4TH SPECIAL OPERATIONS SQUADRON, AFSOC
01.2021 - 01.2023
SPECIAL MISSIONS AVIATOR
4TH SPECIAL OPERATIONS SQUADRON, AFSOC
01.2018 - 01.2021
BA, Cybersecurity -
WESTERN GOVERNORS UNIVERSITY
BA, Pre-Law -
UNIVERSITY OF MICHIGANFLINT
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