Summary
Overview
Work History
Education
Skills
Timeline
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Thomas Dale

Wetumpka

Summary

Dynamic leader with proven expertise in staff training and quality control at Stop & Shop. Enhanced team productivity through effective mentoring and streamlined operations, achieving significant improvements in customer satisfaction. Skilled in inventory management and loss prevention, fostering a safe and efficient work environment while maintaining high standards of service.

Overview

24
24
years of professional experience

Work History

Dairy Head Clerk

Stop & Shop
04.2019 - 06.2025
  • Supervised daily front-end operations, ensuring efficient customer service and transaction processing.
  • Trained staff on cash handling procedures and checkout technologies to enhance accuracy and efficiency.
  • Managed inventory levels by monitoring stock and coordinating with suppliers for timely replenishment.
  • Implemented procedural improvements that streamlined checkout processes, reducing wait times for customers.
  • Provided exceptional customer service, addressing concerns promptly and professionally.
  • Resolved customer complaints effectively, promoting a positive shopping experience for all guests.
  • Implemented loss prevention measures to reduce shrinkage and protect store assets.
  • Enhanced team productivity by providing ongoing training and mentoring to junior staff members.
  • Oversaw merchandise displays, creating visually appealing arrangements to encourage sales.
  • Ensured a high level of cleanliness and organization throughout the store, maintaining a professional appearance at all times.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Edited and proofread documents for accuracy and completeness.
  • Informed and supported business leaders through consistent communication and administrative support duties.

Night Crew Chief

Stop and Shop Supermarket
08.2016 - 04.2019
  • Supervised night crew operations, ensuring efficient workflow and adherence to safety protocols.
  • Trained staff on operational procedures, enhancing team performance and service quality.
  • Coordinated with day shift managers to align goals and improve overall store performance.
  • Monitored employee productivity, providing constructive feedback to foster continuous improvement.
  • Resolved customer complaints effectively, maintaining high satisfaction levels during night shifts.
  • Conducted regular safety audits, reinforcing compliance with health regulations and company policies.
  • Implemented safety protocols to minimize workplace accidents, promoting employee well-being and adherence to regulations.
  • Optimized workflow efficiency with strategic delegation of tasks among team members based on individual strengths.
  • Coordinated efforts with Loss Prevention teams to reduce instances of theft and shrinkage within the store area.
  • Streamlined processes for stocking shelves, resulting in decreased product spoilage and waste.
  • Monitored product expiration dates diligently, rotating stock to ensure freshness while minimizing losses due to spoilage or returns.
  • Collaborated with other department managers to develop cross-functional solutions for improved store operations.
  • Improved employee morale by fostering an atmosphere of mutual respect and open communication between team members.
  • Managed nightly truck shipments receipt process; unloading merchandise efficiently while verifying order accuracy against invoice documentation.
  • Maintained a clean and organized store environment through meticulous attention to detail and consistent oversight.
  • Facilitated clear communication between night crew members and day staff, ensuring seamless handover of responsibilities each morning.
  • Mentored new employees, providing comprehensive training on store policies, procedures, and systems.
  • Enhanced team productivity by implementing efficient scheduling and task distribution strategies.
  • Conducted regular performance evaluations for team members; identifying areas for improvement and recommending appropriate courses of action.
  • Supervised team of 10 to ensure efficient night shift operations.
  • Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
  • Created nightly shift task lists to assign duties to each employee.
  • Trained and mentored new and existing staff to achieve best practices.
  • Maintained accurate delivery, sales and inventory records for good stock management.
  • Assessed and adjusted staffing levels to meet operational demands.
  • Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.

Night Crew Clerk

Stop & Shop
10.2001 - 08.2016
  • Assisted in organizing promotional displays to enhance customer engagement and sales.
  • Resolved customer inquiries promptly, contributing to positive shopping experiences.
  • Maintained cleanliness and organization of work areas, adhering to health and safety regulations.
  • Minimized potential hazards by promptly cleaning spills, removing debris from aisles, and keeping walkways clear throughout the night shift.
  • Ensured accurate pricing by routinely updating price tags and shelf labels in accordance with company guidelines.
  • Improved efficiency with thorough understanding of store layout, enabling quick location of products for customers.
  • Reduced waste by properly rotating perishable items according to expiration dates, ensuring freshness for customers.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues during the night shift.
  • Contributed to loss prevention efforts by diligently monitoring store activity and reporting any suspicious behavior to management.
  • Delivered consistent high-quality service while adhering to strict safety protocols as outlined by company policy.
  • Collaborated with other team members to complete nightly tasks efficiently, resulting in consistently meeting deadlines for store opening.
  • Generated positive feedback from supervisors for consistently meeting or exceeding performance expectations in a fast-paced environment.
  • Displayed strong problem-solving skills by promptly addressing any unexpected issues that arose during the night shift, ensuring seamless business operations.
  • Provided assistance with heavy lifting tasks, ensuring a safe working environment for both employees and customers alike.
  • Maintained a clean and organized store environment for optimal shopping experience by restocking shelves and conducting regular inventory checks.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Maintained neat, organized stockroom free of hazards.
  • Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

Warwick Veterans Memorial High School
Warwick, RI

Skills

  • Leadership qualities
  • Staff training
  • Quality control

Timeline

Dairy Head Clerk

Stop & Shop
04.2019 - 06.2025

Night Crew Chief

Stop and Shop Supermarket
08.2016 - 04.2019

Night Crew Clerk

Stop & Shop
10.2001 - 08.2016

Warwick Veterans Memorial High School

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Thomas Dale