Thomas Danner
Burnsville,Minnesota
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Rural Mail Carrier
United States Post Office
08.2009 - Current
- Reduced late deliveries by maintaining an organized and efficient route schedule.
- Communicated regularly with supervisors regarding route progress, issues encountered, or any necessary adjustments needed.
- Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
Recovery Specialist
Universal Acceptance Corporation
05.2010 - 03.2013
- Negotiated payment arrangements with customers, resulting in increased revenue and reduced delinquencies.
- Managed a high volume of accounts while maintaining a professional demeanor and attention to detail.
- Supported management in identifying opportunities for process improvement within the department''s operations.
- Developed individual treatment goals based on history and diagnosis.
Accounts Receivable Accountant
University Acceptance Corporation
01.2009 - 07.2009
- Assisted in annual budget preparation by providing detailed analysis of historical accounts receivable performance trends and projections.
- Identified legal tax savings and recommended ways to improve profits.
- Enhanced financial reporting accuracy with meticulous account reconciliations and timely adjustments.
- Cooperated with senior leaders to create operating budgets and initiate financial planning.
- Strengthened cash flow forecasting accuracy through meticulous tracking of invoicing schedules and expected collections dates.
Loan Service Counselor
Wachovia Bank
02.2008 - 12.2008
- Contributed to a supportive work environment by sharing knowledge, resources, and new findings within the counseling field.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Listened to clients' concerns and provided encouragement and support.
- Conducted assessments to determine progress and performance and report findings to relevant authorities.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Residential Assistant
Steven Scott Management
01.2004 - 12.2008
- Increased resident retention rates by fostering positive relationships between staff and residents through effective communication strategies.
- Attended continuing training sessions on [Type] techniques and methods.
- Contributed to staff meetings, sharing progress reports and providing suggestions on potential operational improvements.
- Directed resident setback incident reports to appropriate treatment team personnel for remediation.
- Assessed potential safety hazards regularly throughout the property grounds and initiated appropriate corrective measures as needed.
- Enhanced resident satisfaction by addressing concerns and resolving issues in a timely manner.
- Carried out interventions where necessary, adhering to facility guidelines and [Area of certification] regulations.
- Improved facility cleanliness by organizing and supervising regular maintenance tasks.
Mortgage Accountant
Green Tree Financial
10.2007 - 01.2008
- Contributed to the development of new loan products tailored to specific market segments, increasing customer base and revenue streams for the company.
- Handled day-to-day accounting processes to drive financial accuracy.
- Researched technical tax issues to define tax effect or impact of certain tax positions.
- Modified comprehensive reporting to reflect changing financial structure.
- Enhanced client satisfaction with accurate and timely mortgage account reconciliations, addressing any issues promptly.
- Assisted in budget planning and forecasting activities for the mortgage department, ensuring alignment with company-wide financial goals and objectives.
- Reduced financial discrepancies by conducting thorough audits of mortgage accounts on a monthly basis.
Collection Specialist
Citi Financial Group
03.2003 - 01.2007
- Developed strong relationships with external agencies to facilitate efficient coordination during escalated collection efforts or legal proceedings involving delinquent accounts.
- Acted as a liaison between clients and internal departments, coordinating efforts to resolve billing discrepancies and expedite payment processing.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Prepared and submitted legal documents to initiate court proceedings.
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
Education
No Degree - Criminal Justice
Malcom X College
Chicago, ILSkills
- Route Planning
- Delivery records
- Vehicle Maintenance
- Scheduling flexibility
- Prioritization
- Change-of-address orders
- Analytical and Critical Thinking
- Data Management
- Teamwork and Collaboration
- Computer Skills
- Decision-Making
- Multitasking Abilities
- Active Listening
- Project Planning
- Research
- Attention to Detail
- Recordkeeping
- Organization and Time Management
- Good Telephone Etiquette
- Written Communication
- Dependability
Affiliations
- Partners with Fraser Inc
- Partners with North & South Minneapolis Parks Districts
Timeline
Recovery Specialist
Universal Acceptance Corporation
05.2010 - 03.2013
Rural Mail Carrier
United States Post Office
08.2009 - Current
Accounts Receivable Accountant
University Acceptance Corporation
01.2009 - 07.2009
Loan Service Counselor
Wachovia Bank
02.2008 - 12.2008
Mortgage Accountant
Green Tree Financial
10.2007 - 01.2008
Residential Assistant
Steven Scott Management
01.2004 - 12.2008
Collection Specialist
Citi Financial Group
03.2003 - 01.2007
No Degree - Criminal Justice
Malcom X College
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