Thomas Danner
Burnsville,Minnesota
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Rural Mail Carrier
United States Post Office
Prior Lake, MN
08.2009 - Current
- Reduced late deliveries by maintaining an organized and efficient route schedule.
- Communicated regularly with supervisors regarding route progress, issues encountered, or any necessary adjustments needed.
- Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
Recovery Specialist
Universal Acceptance Corporation
Edina
05.2010 - 03.2013
- Negotiated payment arrangements with customers, resulting in increased revenue and reduced delinquencies.
- Managed a high volume of accounts while maintaining a professional demeanor and attention to detail.
- Supported management in identifying opportunities for process improvement within the department''s operations.
- Developed individual treatment goals based on history and diagnosis.
Accounts Receivable Accountant
University Acceptance Corporation
Edina, MN
01.2009 - 07.2009
- Assisted in annual budget preparation by providing detailed analysis of historical accounts receivable performance trends and projections.
- Identified legal tax savings and recommended ways to improve profits.
- Enhanced financial reporting accuracy with meticulous account reconciliations and timely adjustments.
- Cooperated with senior leaders to create operating budgets and initiate financial planning.
- Strengthened cash flow forecasting accuracy through meticulous tracking of invoicing schedules and expected collections dates.
Loan Service Counselor
Wachovia Bank
Bloomington, MN
02.2008 - 12.2008
- Contributed to a supportive work environment by sharing knowledge, resources, and new findings within the counseling field.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Listened to clients' concerns and provided encouragement and support.
- Conducted assessments to determine progress and performance and report findings to relevant authorities.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Residential Assistant
Steven Scott Management
Bloomington, MN
01.2004 - 12.2008
- Increased resident retention rates by fostering positive relationships between staff and residents through effective communication strategies.
- Attended continuing training sessions on [Type] techniques and methods.
- Contributed to staff meetings, sharing progress reports and providing suggestions on potential operational improvements.
- Directed resident setback incident reports to appropriate treatment team personnel for remediation.
- Assessed potential safety hazards regularly throughout the property grounds and initiated appropriate corrective measures as needed.
- Enhanced resident satisfaction by addressing concerns and resolving issues in a timely manner.
- Carried out interventions where necessary, adhering to facility guidelines and [Area of certification] regulations.
- Improved facility cleanliness by organizing and supervising regular maintenance tasks.
Mortgage Accountant
Green Tree Financial
Mendota Heights MN
10.2007 - 01.2008
- Contributed to the development of new loan products tailored to specific market segments, increasing customer base and revenue streams for the company.
- Handled day-to-day accounting processes to drive financial accuracy.
- Researched technical tax issues to define tax effect or impact of certain tax positions.
- Modified comprehensive reporting to reflect changing financial structure.
- Enhanced client satisfaction with accurate and timely mortgage account reconciliations, addressing any issues promptly.
- Assisted in budget planning and forecasting activities for the mortgage department, ensuring alignment with company-wide financial goals and objectives.
- Reduced financial discrepancies by conducting thorough audits of mortgage accounts on a monthly basis.
Collection Specialist
Citi Financial Group
Bloomington, MN
03.2003 - 01.2007
- Developed strong relationships with external agencies to facilitate efficient coordination during escalated collection efforts or legal proceedings involving delinquent accounts.
- Acted as a liaison between clients and internal departments, coordinating efforts to resolve billing discrepancies and expedite payment processing.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Prepared and submitted legal documents to initiate court proceedings.
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
Education
No Degree - Criminal Justice
Malcom X College
Chicago, ILSkills
- Route Planning
- Delivery records
- Vehicle Maintenance
- Scheduling flexibility
- Prioritization
- Change-of-address orders
- Analytical and Critical Thinking
- Data Management
- Teamwork and Collaboration
- Computer Skills
- Decision-Making
- Multitasking Abilities
- Active Listening
- Project Planning
- Research
- Attention to Detail
- Recordkeeping
- Organization and Time Management
- Good Telephone Etiquette
- Written Communication
- Dependability
Affiliations
- Partners with Fraser Inc
- Partners with North & South Minneapolis Parks Districts
Timeline
Recovery Specialist
Universal Acceptance Corporation
05.2010 - 03.2013
Rural Mail Carrier
United States Post Office
08.2009 - Current
Accounts Receivable Accountant
University Acceptance Corporation
01.2009 - 07.2009
Loan Service Counselor
Wachovia Bank
02.2008 - 12.2008
Mortgage Accountant
Green Tree Financial
10.2007 - 01.2008
Residential Assistant
Steven Scott Management
01.2004 - 12.2008
Collection Specialist
Citi Financial Group
03.2003 - 01.2007
No Degree - Criminal Justice
Malcom X College