Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Thomas Davidson

Gastonia,NC

Summary

U.S. Navy Submariner Veteran who spent three years of my life underwater. While I was a part of the submarine, I honed my ability to understand and adapt to any kind of situation.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Customer Engagement Advisor

Delta Defense
01.2023 - Current
  • Responded to tens of thousands of customer requests, offering excellent support and tailored recommendations to address needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Shift Lead, Manager

Papa John's
01.2020 - 01.2023
  • Successfully lead numerous shifts while maintaining over a 90% service rating.
  • Excels at multi-tasking and working in a fast pace environment.
  • Flawlessly handles money count and bank deposits for sums that are over thousands of dollars a week.

Tracker/Reporter

IUSS, Department of the Navy
01.2016 - 01.2018
  • Conducted in-depth data analysis on ocean environment in search of submarines and warships, providing time-critical intelligence cuing to three Anti-warfare Theater Commanders.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Sonar Supervisor

USS Maine SSBN 741, Department of the Navy
01.2010 - 01.2016
  • Used underwater surveillance along with in-situ decision making, to ensure the safety of more than 150 lives, and the submarine.
  • Superb Technician, displayed expert technical skills rebuilding 4 ARCI servers
  • As Work Center Supervisor, expertly managed Sonar’s maintenance schedule increasing completion rate from 48% to over 90% and flawlessly implemented 2 force revisions.

Education

High School Diploma -

Stratford High School
Houston, TX
05.2009

Skills

  • Critical Thinking
  • Electrical Technician
  • Basic Linux Skills
  • Mathematics
  • Data analyst
  • Held a Top-Secret clearance
  • Complaint resolution
  • Adaptive team player
  • Inbound and outbound calling

Certification

Property and Casualty Insurance License in all states not including NY and NJ

Timeline

Customer Engagement Advisor

Delta Defense
01.2023 - Current

Shift Lead, Manager

Papa John's
01.2020 - 01.2023

Tracker/Reporter

IUSS, Department of the Navy
01.2016 - 01.2018

Sonar Supervisor

USS Maine SSBN 741, Department of the Navy
01.2010 - 01.2016

High School Diploma -

Stratford High School

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