Thomas Davis
Tracy,CA
Summary
Dynamic Senior Service Technician with extensive experience at Makita USA, excelling in technical diagnosis and customer relations. Proven track record in precision repairs and inventory management, ensuring optimal tool performance. Adept at multitasking and fostering strong client relationships, consistently delivering high-quality service and support in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Repair Technician
Jensen Fasteners
Sacramento, CA
09.2023 - 03.2025
- Certified warranty repairs on all Makita, Milwaukee, Dewalt, Bosch, and Ridgid power tools and equipment.
- Full service repairs on Rol-air compressors with Honda engines.
- Full service repairs on all brands of pneumatic nail, staple, and finish nail guns.
- Diagnosed and repaired a wide range of electronic equipment to manufacturer specifications.
- Diagnosed system malfunctions and identified solutions to resolve technical issues.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Documented repair processes and outcomes for internal records and customer reports.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Examined machines and equipment to diagnose or make repairs.
- Provided customer support, explaining complex repair processes in understandable terms.
- Read and understood diagrams and schematics to accurately perform repairs.
- Utilized diagnostic tools to accurately identify hardware and software issues.
- Estimated cost of labor and materials for projects and communicated value to clients.
- Dismantled devices to gain access to and remove defective parts with various hand and power tools.
- Replaced defective components with compatible replacements sourced from suppliers.
- Performed soldering tasks to repair or replace damaged electronic components.
- Installed new components or replaced defective parts to restore functionality.
- Maintained equipment performance by cleaning and lubricating components.
- Consulted blueprints and manufacturer manuals to plan appropriate and effective repair work.
- Offered recommendations on device care and maintenance to customers.
- Maintained a clean and organized workspace to ensure safety and efficiency.
SENIOR SERVICE TECHNICIAN
Makita USA
Hayward, United States
01.2015 - 08.2023
- Diagnose, asses, estimate, and repair all Makita tools
- Answer phones and help walk in customers
- Help with inventory and shop duties
ADMINISTRATIVE ASSISTANT
Makita USA
Hayward, United States
07.2014 - 01.2015
- Responsible for all customer walk ins
- Checking in all tools for repair, and all parts for inventory
- Cataloging all shop paper work and keeping track of shops money counts
SSL COORDINATOR
Dynamex /Choice Logistics
Hayward, CA
06.2008 - 03.2014
- With 5 years experience in Logistics, Shipping and Receiving using Fed ex, DHL, and UPS domestic and international computer ship systems
- Created commercial invoices using Microsoft Word and Excel
- Held 99.% accuracy rating over five years
- Was responsible for outbound shipments from start to finish
- Pull orders, box orders, ship orders, and pick verify all orders before they left the facility, 40+ orders a day
PARTS DRIVE / SHUTTLE DRIVER
Hartzhiem Dodge
Hayward, United States
01.2005 - 09.2007
- Responsible for checking in customer cars for repair service
- Experience washing and detailing cars and trucks
- Delivered parts to shops all over the bay area as well as picked up and dropped off customers having service done to their vehicles
- No accidents
SALES ASSOCIATE
Terra Wholesale
San Leandro, United States
01.2003 - 12.2004
- Covered the entire Bay area doing door to door sales
- The goal was to talk to 400 people everyday
- Tell them each the same sales pitch and get 20 people to say yes
- I hired and trained some our best guys that went on to open and run their or warehouses
- Cover miles a day on foot with duffle bags full of toys and books, always came home empty
Education
GED -
Lake Washington Tech
Kirkland, WA07-2002
Skills
- Skilled repair tech
- Customer service
- Mechanical skills
- Sales experience
- On-site repairs
- Safety requirements
- Soldering proficiency
- Inventory management
- Multitasking Abilities
- Maintenance and repair
- Precision measurement
- Team building
- Relationship building
- Power tools usage
- Machinery disassembly
- Self motivation
- Welding basics
- Technical diagnosis
- Document management
- Great Schedule keeping
- Customer relations
Affiliations
- Fishing with my sons
- Riding dirt bikes with family and friends
- Having family and friend over for celebrations
- Rebuilding cars and motorcycles
Timeline
Repair Technician
Jensen Fasteners
09.2023 - 03.2025
SENIOR SERVICE TECHNICIAN
Makita USA
01.2015 - 08.2023
ADMINISTRATIVE ASSISTANT
Makita USA
07.2014 - 01.2015
SSL COORDINATOR
Dynamex /Choice Logistics
06.2008 - 03.2014
PARTS DRIVE / SHUTTLE DRIVER
Hartzhiem Dodge
01.2005 - 09.2007
SALES ASSOCIATE
Terra Wholesale
01.2003 - 12.2004
GED -
Lake Washington Tech
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