Thomas DeFino
Philadelphia,PA
Summary
Dependable employee with over thirty plus years of restaurant/ hospitality experience seeking an opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
Overview
18
18
years of professional experience
Work History
Legal Clerk
City Of Philadelphia
07.2017 - Current
- Kept up with case deadlines by monitoring timelines and coordinating record processing.
- Managed large volumes of documents and files.
- Transcribed and proofread legal documents before deadlines.
- Handled appointment set-up, information gathering, and notice issuing.
- Scheduled appointments, hearings, and depositions.
- Managed calendars and scheduled appointments, hearings, and depositions.
Restaurant Owner/Operator
Chiarella's Ristorante
01.2007 - 07.2015
- Cultivated customer loyalty and promoted word-of-mouth referrals with quality service.
- Created and updated menus to meet changing customer preferences.
- Oversaw daily financial tasks such as accounting, payroll processing, and cash handling.
- Hired trained, and supervised staff to ensure excellent customer service.
- Monitored customer feedback to identify areas of improvement or potential new menu items.
- Fostered positive relationships with customers by providing exceptional service experiences.
- Maintained clean, welcoming atmosphere throughout restaurant
- Coordinated events at restaurant such as private parties or special promotions.
- Ensured exceptional customer service
- Trained new staff and mentored existing employees to close knowledge and skill gaps.
- Facilitated communication between kitchen staff, servers, bartenders, and hostesses during busy shifts.
Skills
- Staff Leadership
- Time Management
- Problem Solving
- Teamwork and Collaboration
- Staff Management
- Business Planning
- Employee Scheduling
- Reliability
- Multitasking
- Effective Communication
Timeline
Legal Clerk
City Of Philadelphia
07.2017 - Current
Restaurant Owner/Operator
Chiarella's Ristorante
01.2007 - 07.2015
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