Thomas Dennis
Decatur,Georgia
Summary
Dynamic System Analyst with a proven track record at the Georgia Department of Labor, enhancing system performance through data-driven strategies and effective problem-solving. Expert in network security and IT support, I successfully facilitated a seamless transition to remote work for over 2000 employees, driving operational efficiency and user satisfaction.
Overview
13
13
years of professional experience
3
3
Certifications
Work History
System Analyst
Georgia Department of Labor
Atlanta
06.2020 - Current
- Implemented strategies to enhance efficiency, achieving measurable results in system performance.
- Utilized SCCM tools for computer imaging, ensuring seamless deployment and updates.
- Installed and configured software on servers and laptops, ensuring operational readiness.
- Converted over 2000 desktops to laptops during COVID, facilitating remote work.
- Supported GlobalProtect VPN, ensuring secure remote access.
- Troubleshot Microsoft applications, resolving user issues efficiently.
- Conducted in-depth data analysis, identifying key trends and implementing strategic solutions that led to notable performance enhancements.
- Pioneered laptop deployment initiative during COVID, facilitating seamless transition to remote work for over 2000 employees.
- Spearheaded server maintenance and software configuration efforts, ensuring optimal performance and operational readiness across the organization.
- Led AWS training initiatives for team members, enhancing collective capabilities and driving technological advancement within the department.
- Analyzed system performance, implemented efficiency strategies, and achieved measurable results in overall system functionality and user experience.
- Provided expert guidance to desktop support team, enhancing service quality and fostering a collaborative problem-solving environment.
- Optimized print server systems and streamlined printer installation processes, enhancing overall operational efficiency and user experience.
- Optimized system performance through data-driven strategies, resulting in substantial efficiency gains and enhanced user experience across the organization.
- Installed and monitored Cortex XDR.
System Security Analyst
AFLAC
Atlanta, Georgia
03.2019 - 05.2020
- Implemented Crowdstrike on user laptops, boosting system security and reducing malware incidents.
- Monitored and analyzed Crowdstrike alerts, identifying and mitigating security threats.
- Conducted detailed research on malware and viruses, enhancing threat response strategies.
- Streamlined security protocols by efficiently managing Crowdstrike installations.
- Proactively identified and mitigated potential threats through continuous alert monitoring.
General Manager
Titlemax
Atlanta, Georgia
06.2016 - 03.2020
- Managed loan approvals, increasing location revenue by 40% and enhancing customer satisfaction.
- Trained staff in customer service, resulting in improved client interactions and retention.
- Implemented best practices, leading to operational efficiency and reduced errors.
- Called and counseled customers concerning timely payments.
- Set daily, weekly and monthly goals.
Network Security Administrator
Bestoption Finance LLC
Decatur, Ga
09.2012 - 05.2016
- Enhanced security infrastructure, monitored threats, and improved organizational protection.
- Implemented risk mitigation strategies, preventing breaches and ensuring compliance.
- Trained employees on security best practices, leading to measurable security awareness improvements.
- Replaced outdated infrastructure, aligning with current security measures and reducing vulnerabilities.
- Migrated servers to updated platforms, ensuring robust and secure network operations.
Education
Associates -
My Computer Career
Raleigh, North Carolina08.2020
Skills
- Network Administrator
- Security protocols
- IT support
- VPN management
- Network infrastructure
- Problem solving
- Team collaboration
- Effective communication
- Training and development
- Customer service
- Equipment configuration
- Software testing
- Software and hardware updates
- Certificate in information systems
- Data integration
- System upgrades
- Business intelligence
- IT infrastructure
- Information security
- User requirements
- Organizational change management
- Mobile application development
- Functional specifications
- Security analysis
- Diagnostic tools
- Configuring Hardware
- Incident Response
- Malware Analysis
Certification
• Comptia A+
• Comptia Network +
• Comptia Security + ce
• Comptia Server +
• MTA Windows Security Fundamentals
• MTA Windows Server Fundamentals
• LPI Linux Essentials
• Comptia Secure Infrastructure Specialist - CSIS Stackable Certification
• AWS Certified Cloud Practitioner
• Comptia Network +
• Comptia Security + ce
• Comptia Server +
• MTA Windows Security Fundamentals
• MTA Windows Server Fundamentals
• LPI Linux Essentials
• Comptia Secure Infrastructure Specialist - CSIS Stackable Certification
• AWS Certified Cloud Practitioner
Timeline
System Analyst
Georgia Department of Labor
06.2020 - Current
System Security Analyst
AFLAC
03.2019 - 05.2020
General Manager
Titlemax
06.2016 - 03.2020
Network Security Administrator
Bestoption Finance LLC
09.2012 - 05.2016
Associates -
My Computer Career