Thomas DePascale

• Managed the assembly and configuration of KDS kits, including unboxing iPads, placing them in stands, connecting them to printers, and configuring them using Apple Business Manager and Meraki Systems Manager MDM software
• Deemed essential personnel during COVID-19, working with two others to handle all kit creation, troubleshoot tickets, provide phone support, configure Meraki networking equipment, and support after-hours on-call
• Worked with Stuart Schwabb to automate equipment ordering and configuration processes using Smartsheet and Python API, significantly improving efficiency (e.g., went from configuring 1 iPad every 10 minutes to 100 iPads in 5 minutes, and from configuring 1 network every 5-10 minutes to as many as required in 5 minutes)
• Automated financial exports and developed a platform to manage monthly support fees, shifting from a manual, unreliable process to an efficient, automated system
• Developed Smartsheet automations and datasets to support the Security Transformation Team (STT) and Service Delivery Operators (SDO) in their operations, ensuring smooth workflow and data accuracy
• Led initiatives for non-traditional, non-POS deployment projects, collaborating closely with various teams to deliver custom solutions for diverse sites
• Managed Smartsheet dataset and application development in collaboration with One Source, allowing for streamlined order submission and communication processes
• Collaborated with finance teams to ensure end-of-month financial documents matched expected totals, providing detailed analysis and troubleshooting to ensure accuracy
• Worked with finance and SDO teams to manage inventory allocation, covering both new and rental inventory (hardware and internet), ensuring efficient tracking and reporting
• All tasks and responsibilities since the COVID-19 period have been performed remotely, adapting quickly to the changing work environment and maintaining productivity and communication

• Managed MDM (Desktop and device central) software to remotely configure, locate, and wipe company provided mobile devices
• Devices managed include Android tablets and phones as well as I Pads, and I phones
• Used Absolute remote software to disable devices that were not returned after termination
• Delivered software patches to network computers and performed regular data backups to ensure security processes were compliant
• Transferred private folders to new exchange servers in collaboration with network administrator
• Participated in on-call shifts at certain times, including holidays and weekends in case of system or network-related emergencies
• Oversaw windows domain move and proactively addressed obstacles
• Determined issues that were causing performance problems and implemented troubleshooting methods to prevent system failure
• Resolved tickets efficiently with a rate of 8 closures per day
• Built and monitored the company's Virtual Local Area Network
• Worked closely with end users to solve problems related to hardware and software
• Managed employee access, including security roles and permissions

- Managed network operations for 15 small business clients, including architectural firms, manufacturing warehouses, and retail outlets.
- Operated remotely with full responsibility for client communications and project execution, ensuring seamless daily operations and growth strategy implementation.
- Tailored IT and network solutions to meet client budgets and specific needs.
- Led server migrations from SBS to Server 2012/2016 and transitioned clients from Exchange 2010 to Office 365.
- Monitored hourly backups, confirmed data integrity, and addressed technical issues proactively using the MSP (IT247) portal.
- Provided remote troubleshooting via TeamViewer and collaborated with software vendors on unresolved issues.
- Offered onsite support for hardware troubleshooting and worked with vendors like Dell for equipment replacement.

• Maintained small business networks for 20 clients ranging from architectural firms to dental practices and law firms
• Worked directly under the owner (Paul Little) and maintained direct contact with clients to ensure smooth day to day operations as well as developing strategies to keep pace with client growth
• I was responsible for my own time and actions while performing this role in a work from home environment
• Completed server migrations from SBS systems to Server 2012 operating systems, as well as migrations from Exchange 2010 to Office 365 environments
• Daily responsibilities include confirmation of hourly backups and mounting images to confirm integrity
• Using MSP (IT247) portal to identify and resolve any issues clients were not aware of
• Worked directly with clients using remote control software (TeamViewer) to resolve all technical issues that arise in day to day functions
• Worked with software vendors to resolve any issues I could not resolve myself
• Provided onsite support for all hardware issues and worked with vendors (Primarily Dell) on replacing malfunctioning hardware