Thomas DeSocio
Fair Lawn
Summary
Dynamic small business owner with a proven track record at Ridgefield Park Cheesesteaks, excelling in customer relations and team leadership. Enhanced operational efficiency and fostered strong client relationships, driving repeat business. Skilled in financial management and project oversight, creating a positive workplace culture that boosts employee engagement and loyalty.
Experienced with strategic planning, financial management, and team leadership. Utilizes industry knowledge to drive business growth and operational efficiency. Track record of creating and implementing innovative strategies to enhance profitability and productivity.
Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 25 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
32
32
years of professional experience
Work History
Owner
Ridgefield Park Cheesesteaks
12.2023 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Manager
The 101 Pub
01.1993 - 10.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Network Administrator
Westwood High School
12.2009 - 12.2010
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Identified and immediately resolved issues with network devices.
- Assisted IT staff on troubleshooting issues and closing calls.
Network Administrator
NEC Financial Services
04.2007 - 12.2009
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Identified and immediately resolved issues with network devices.
- Assisted IT staff on troubleshooting issues and closing calls.
- Improved network efficiency by implementing and managing system updates and patches.
- Monitored system performance and responded to alerts.
Education
Associate of Arts -
Bergen Community College
Paramus, NJSkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Project management
- Marketing
- Team oversight
- Financial management
- Staff hiring
- Social media control
- User experience enhancement
- Attention to detail
- Customer service
- Teamwork and collaboration
- Inventory control
- Inventory management
- Business leadership
- Inventory tracking and management
- Purchasing and planning
- Records organization and management
- Desktops, laptops, and mobile devices
- Customer retention
- Employee relations
- Employee scheduling
- Operations oversight
Languages
English
Full Professional
Timeline
Owner
Ridgefield Park Cheesesteaks
12.2023 - Current
Network Administrator
Westwood High School
12.2009 - 12.2010
Network Administrator
NEC Financial Services
04.2007 - 12.2009
Manager
The 101 Pub
01.1993 - 10.2023
Associate of Arts -
Bergen Community College
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