Thomas Detwiler
Aiken,SC
Summary
Background includes inventory management, sales leadership and record-keeping. Organized and forward-thinking food service professional with a flexible and motivational management style. I purchased a small restaurant called Magnolia Cafe and Market. After a couple years, the business out grew the location. It was rebranded to Magnolia Downtown. Magnolia became a full service casual fine dining restaurant with a small bar in downtown Aiken, SC. I created a new menu and the associated recipes. I created training manuals and handbooks for different positions and redesigned the kitchen to work with the new menu and space.
Overview
9
9
years of professional experience
Work History
Kitchen/Food Service Manager
California Dreaming
Augusta, GA
06.2021 - 08.2023
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Managed staff schedules and maintained adequate coverage for all shifts.
Manager
Wingstop
Grovetown, GA
01.2020 - 07.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
Owner/Operator
Magnolia Downtown LLC
Aiken, SC
02.2014 - 10.2019
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Discovered areas of improvement by generating quarterly operational and sales reports.
Education
Bachelor of Applied Science in Computer Technology - Computer Engineering
Grantham University
Lenexa, KS12.2023
Skills
- Ingredient Management
- Guest Relations
- Disciplinary Action
- Resource Allocation
- Loss Prevention Strategies
- Employee Performance Evaluations
- Front of House Management
- Developing Special Dishes and Recipes
Timeline
Kitchen/Food Service Manager
California Dreaming
06.2021 - 08.2023
Manager
Wingstop
01.2020 - 07.2021
Owner/Operator
Magnolia Downtown LLC
02.2014 - 10.2019
Bachelor of Applied Science in Computer Technology - Computer Engineering
Grantham University
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