Thomas Devor
Peoria,AZ
Summary
Adept at managing real estate transactions and delivering top-notch customer service, I excelled at My Home Group by leveraging strong communication and critical thinking skills. Demonstrated proficiency in coordinating with stakeholders and resolving client concerns, significantly enhancing customer satisfaction and streamlining the buying and selling process.
Overview
23
23
years of professional experience
Work History
Licensed Realtor
My Home Group
10.2019 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
Service Advisor
Courtesy Chevrolet
11.2022 - 04.2023
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Licensed Realtor
Keller Williams Realty Phoenix
09.2017 - 10.2019
- Ensured timely completion of necessary paperwork, coordinating with various parties throughout transactions for seamless progress towards closing dates.
- Developed strong relationships with lenders, inspectors, and appraisers to streamline the home buying process for clients.
- Increased client satisfaction by providing exceptional customer service and addressing their specific needs in finding residential properties.
- Built credibility within the local real estate community through consistent professionalism and ethical practices when working alongside fellow agents.
Licensed Realtor
A.z. & Associates Real Estate Group
12.2015 - 09.2017
- Conducted comprehensive market analyses to determine optimal listing prices for sellers, maximizing profits while minimizing time on market.
- Negotiated, facilitated, and managed real estate transactions.
- Facilitated smooth transactions by coordinating with various stakeholders such as title companies, inspectors, appraisers, and attorneys.
- Maintained up-to-date knowledge of local market trends and regulations, providing valuable insights and advice to clients.
Licensed Realtor
Keller Williams Professional Partners
03.2013 - 12.2015
- Negotiated, facilitated, and managed real estate transactions.
- Maintained up-to-date knowledge of local market trends and regulations, providing valuable insights and advice to clients.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Informed home buyer of sales, construction and warranty processes.
Automotive Parts Salesperson
Young Automotive Distributors
08.2009 - 03.2013
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations on automotive parts.
- Assisted customers in navigating warranty claims or returns processes by providing clear instructions and guiding them through necessary steps, resulting in a hassle-free experience.
- Developed long-lasting relationships with clients through excellent communication skills and consistent follow-ups, fostering loyalty and repeat business.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
Call Center Representative
Hilton Vacations
02.2008 - 08.2009
- Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
- Displayed resilience under pressure, managing high call volumes while maintaining a positive attitude towards customers and team members alike.
- Increased customer satisfaction by promptly addressing concerns and providing accurate product information.
- Developed extensive knowledge of products and services to better assist customers.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
Loan Officer
Countrywide Mortgage
12.2005 - 01.2008
- Submitted loan applications to underwriter for verification and recommendations.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Assisted customers with completing loan applications and other paperwork.
- Maintained strict confidentiality of bank records and client information.
Framing Carpenter
Bomel Construction
09.2003 - 11.2005
- Shaped or cut materials to specified measurements using hand tools, machines and power saws.
- Followed safety protocols when using nail guns, saws, and grinders.
- Cut and joined wood, using precise measurements and proper techniques to create frames of different sizes
- Effectively used nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors.
- Delivered high-quality craftsmanship by consistently following architectural blueprints and specifications.
Fast Food Team Member
In-N-Out Burger
07.2001 - 09.2003
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Trained newly hired employees on routine tasks and customer service.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Education
High School Diploma -
El Modena High School
Orange, CA06-2003
Skills
- Strong communication skills
- Objection handling
- Customer service experience
- Data entry
- Critical thinking
- Active listening
- Call management
- Team development
- Customer relations
- Computer proficiency
- Conflict resolution
- Professional telephone demeanor
Timeline
Service Advisor
Courtesy Chevrolet
11.2022 - 04.2023
Licensed Realtor
My Home Group
10.2019 - Current
Licensed Realtor
Keller Williams Realty Phoenix
09.2017 - 10.2019
Licensed Realtor
A.z. & Associates Real Estate Group
12.2015 - 09.2017
Licensed Realtor
Keller Williams Professional Partners
03.2013 - 12.2015
Automotive Parts Salesperson
Young Automotive Distributors
08.2009 - 03.2013
Call Center Representative
Hilton Vacations
02.2008 - 08.2009
Loan Officer
Countrywide Mortgage
12.2005 - 01.2008
Framing Carpenter
Bomel Construction
09.2003 - 11.2005
Fast Food Team Member
In-N-Out Burger
07.2001 - 09.2003
High School Diploma -
El Modena High School
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