THOMAS DIEGO
Springfield,GA
Summary
Knowledgeable and efficient professional with extensive experience in financial industry. Prepares detailed client financial information to meet strict government and state regulations. Possesses comprehensive knowledge of conventional and government loan programs to fulfill customer needs.
Overview
13
13
years of professional experience
Work History
Loan Processor
Crosscountry Mortgage Inc
08.2019 - Current
- Coordinated closing process with attorneys, title companies, and government clerks.
- Set up and completed loan submission packages.
- Provided quick turnaround times to maintain fast-past schedule.
- Processed loans within various departments to achieve timely, accurate, and fair proceedings.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Developed and maintained relationships with customers and loan officers to establish smooth loan process.
- Monitored pipelines to track and log status of loans.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
Bank Teller
KeyBank
09.2017 - 09.2019
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed customer transactions promptly, minimizing wait times.
- Sold and cross-sold bank products to new and existing customers.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Plane Captain
US Navy
10.2011 - 10.2015
- Performed aircraft maintenance for scheduled preventive actions and unscheduled requirements.
- Operated support equipment and flight line vehicles.
- Maintained repair logs to document all corrective and preventive aircraft maintenance.
- Maintained all aircraft in accordance with organizational maintenance requirements.
- Maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention, and safety.
- Recorded maintenance actions in aircraft logbooks.
- Organized and lead Hazmat Emergency REsponse Team
- Director of Tool Control Program for two separate departments. maintaining 100% accuracy of inventory, resulting in zero mishaps.
Education
Management - Business
Baldwin Wallace University
Berea, OH08.2019
Skills
- Interpersonal Communication
- Application Review
- Teamwork and Collaboration
- Document Management
- Customer Service
- Loan Servicing
- Mortgage Loan Software; 5 years experience using Encompass
- Financial document review
Timeline
Loan Processor
Crosscountry Mortgage Inc
08.2019 - Current
Bank Teller
KeyBank
09.2017 - 09.2019
Plane Captain
US Navy
10.2011 - 10.2015
Management - Business
Baldwin Wallace University
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