Thomas Dillon

Customer Service Representative

New American Funding

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Collaborated with team members to develop best practices for consistent customer service delivery.
Contributed to sales growth by upselling products and services based on individual customer requirements.
Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Participated in training programs to enhance product knowledge and customer service skills.
Led quarterly customer service meetings to review performance and set goals for improvement.
Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Improved resolution time with effective problem-solving for customer complaints.
Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.