Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Web
Timeline
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Thomas Doherty, Jr.

Thomas Doherty, Jr.

Castro Valley

Summary

Experienced operations leader prepared for executive responsibilities. Strong focus on team collaboration, communication and achieving results with strategic mindset. Proven ability to optimize processes, manage resources, and drive organizational growth. Known for adaptability, reliability, and effective communication in dynamic environments.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Executive Director

The Outlier Project
01.2022 - Current
  • Spearheaded substantial growth for The Outlier Project through collaborative efforts and LinkedIn platform content, resulting in increased membership and revenue
  • Established an inclusive environment that fosters open dialogue, idea sharing, and collaboration among members
  • Facilitated ongoing interaction and knowledge sharing through innovative engagement strategies including online forums, member-exclusive resources, and in-person/virtual meetups

Associate Director of Operations

Stanford University
10.2023 - 05.2024
  • Spearhead the development and implementation of a new day-to-day operation for the university's mail and package program
  • This includes warehouse design, receiving and automated conveyor systems
  • Oversee the processing, delivery, and tracking of mail and packages for students, faculty, and staff
  • Collaborate with campus partners to align mail and package services with the university's mission and strategic goals

National Operations Director

Swiss Post Solutions @Cisco
02.2021 - 10.2021
  • Directed a cross-functional team of 105+ members worldwide overseeing all incoming/outgoing logistics and international shipping operations
  • Managed logistics, help desk, and global compliance services for Cisco offices in US, Canada, UK, and the Philippines
  • Went through new program services, including inbound/outbound receiving software, intelligent lockers, and digital mail, across all locations
  • Introduced advanced enterprise communication tools and program management processes to raise operational efficiency
  • Established a communication platform for the entire staff to improve upper management visibility and reduce issue resolution time

National Director of Logistics

Canon Business Process Services @Meta
07.2019 - 02.2021
  • Led a client service team of 125+ members nationwide for Meta/Facebook, handling logistics operations for x-ray and multiple detection technologies
  • Directed program management and logistics services for all Facebook offices, managing annual P&L of $10M
  • Established 5 new locations and carried out standardized first day-of-business task list for seamless operations
  • Facilitated collaboration between Global Security and EH&S teams to ensure operational safety
  • Attained over $150K in cost savings within first 90 days through vendor and vehicle optimization
  • Recommended, reviewed, and applied advanced Chemical, Biological, Radiological, and Nuclear devices for security screening services
  • Pivoted operations successfully during the COVID pandemic through empathic communication, action, and flawless execution

Client Service Manager of the Americas

CompuMark - Thomson Reuters
03.2015 - 09.2017
  • Directed client service and call center teams across the America's region to deliver exceptional support and services from subject-matter experts
  • Oversaw the processing of transactional invoicing totaling up to $50M in annual revenue
  • Orchestrated a company-wide engagement initiative resulting in over 400 hours of community service and $10K in donations to service projects through a successful volunteer partnership with The Home for Little Wanderers
  • Achieved optimal client satisfaction and cash recognition of $500K annually by identifying cash application opportunities and re-engineering the entire process
  • Appointed to Boston Leadership and Wellness Councils, enhancing health and fitness equipment/programs for employees by securing $40K in grant funds
  • Recognized as a top performer through annual Manager Effectiveness Surveys, consistently ranking in the highest tier

Senior Manager of Operations

Canon Business Process Services
11.2006 - 03.2015
  • Spearheaded operational enhancements for 50+ accounts and 300+ employees, driving P&L worth $29M annually
  • Secured a new $17.5M client contract by conducting sales efforts and overseeing successful implementation of staff, software, and hardware
  • Implemented a National Field Communication Strategy to connect remote locations and promote business success and industry news
  • Achieved over 90% client service and renewals year-on-year through successful implementation of national employee/client recognition program
  • Guided the establishment of Quality program fundamentals for the region, including completion of two Kaizen events for 5S+1 projects
  • Developed and delivered annual State of the Union address and strategic plan for 50+ field managers
  • Leveraged Six Sigma Certified-Greenbelt to save $180K on invoicing and revenue application

Education

Business Management -

Northeastern University

Skills

  • Operations management
  • P&L Management
  • Vendor Management
  • Contract Management
  • Client Retention
  • Continuous Process Improvement
  • Community engagement
  • Strategic planning
  • Public speaking
  • Staff management
  • Relationship building
  • Project management

Accomplishments

  • Collaborated with team of 125+ in the development of "Pivot or Perish" project during COVID to keep people safe and employed.
  • Achieved 40% reduction in employee turnover rate by revamping onboarding process for new staff.
  • Obtained Six-Sigma Greenbelt by resolving complex finance billing issues saving over $180k and retaining the largest government client in the portfolio.

Certification

Six Sigma Greenbelt, Canon Business Process Services

Web

https://www.linkedin.com/in/thomas-dohertyjr/

Timeline

Associate Director of Operations

Stanford University
10.2023 - 05.2024

Executive Director

The Outlier Project
01.2022 - Current

National Operations Director

Swiss Post Solutions @Cisco
02.2021 - 10.2021

National Director of Logistics

Canon Business Process Services @Meta
07.2019 - 02.2021

Client Service Manager of the Americas

CompuMark - Thomson Reuters
03.2015 - 09.2017

Senior Manager of Operations

Canon Business Process Services
11.2006 - 03.2015

Business Management -

Northeastern University

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Thomas Doherty, Jr.