Summary
Overview
Work History
Education
Skills
Timeline
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Thomas Dolfi

Wayne,MI

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

40
40
years of professional experience

Work History

Customer Service Representative

Delta Airlines
Detroit, MI
05.1993 - Current

Aircraft parking. Check for aircraft damage. Put water and air on aircraft. Unload aircraft and load luggage on aircraft. Worked the Baggage room made sure quality control of baggage to the correct flight. Set up of carts for future flights. Scan baggage. Preparation for aircraft push back. Also reroute misconnected bags. Do safety checks on equipment. Red tag defective equipment.

Building Trades

R.E Daiiley
Southfield, MI
03.1985 - 09.1992
  • Performed residential and commercial building maintenance, repairs, and installations.

Education

High School Diploma -

Wayne Memorial High School
Wayne, MI
06-1978

Skills

  • Paperwork Processing
  • Inbound and Outbound Calling
  • Appointment Scheduling
  • Report Generation
  • Consultative Sales
  • Call Management

Timeline

Customer Service Representative

Delta Airlines
05.1993 - Current

Building Trades

R.E Daiiley
03.1985 - 09.1992

High School Diploma -

Wayne Memorial High School

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Thomas Dolfi