Thomas Donaldson
Ruidoso,NM
Summary
Well versed with all aspects of a main bank. Title 31, EME, jackpot payout, poker fill, cashier and casino banks. I have a good understanding of a casino floor, but more important, I have the capability of adapting to new positions. I'm honest and dependable.
Overview
2
2
years of professional experience
Work History
Slot Technician
Inn Of The Mountain Gods Resort And Casino
287 Carrizo Canyon Rd. Mescalero, NM. 88340
10.2023 - Current
- Maintained accurate records of all repair work completed on each machine, allowing for easy reference when future issues arose.
- Achieved a high level of customer satisfaction by consistently addressing concerns promptly, professionally, and courteously.
- Set up and tested gaming machines and circuitry to conduct operational and functional tests, evaluating performance and reliability of gaming devices.
- Cashed out jackpots of up to $[Amount] and processed proper tax forms to uphold legal requirements.
Security Officer
Inn Of The Mountain Gods Resort And Casino
287 Carrizo Canyon Rd. Mescalero, NM. 88340
02.2024 - 06.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Supported event planning teams by providing input on necessary security arrangements during special functions or high-profile meetings.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Casino, Main Bank Kiosk Attendant
Inn Of The Mountain Gods Resort And Casino
287 Carrizo Canyon Rd. Mescalero, NM. 88340
10.2023 - 02.2024
- Facilitated quick resolution of technical issues by troubleshooting problems with kiosk software or hardware as they arose.
- Processed cash, credit, and debit transactions accurately, ensuring proper handling of funds and minimizing discrepancies.
- Proactively identified potential issues with kiosk performance and reported them to management for timely resolution.
- Maximized operational efficiency by taking initiative in restocking supplies when necessary.
- Assisted with inventory management to ensure adequate stock levels and accurate recordkeeping.
- Handled high-volume periods effectively by multitasking and prioritizing duties under pressure while maintaining excellent customer service standards.
- Assisted in training new hires on kiosk procedures and best practices, promoting consistent performance across the team.
- Resolved customer complaints professionally, leading to repeat business and positive feedback.
- Enhanced customer satisfaction by providing prompt and courteous service at the kiosk.
- Engaged in friendly conversation with customer to better uncover individual needs.
Maintenance Technician
Cozy Cabins & Cottages / Vacation Rentals
546 Sudderth Dr. Ruidoso, NM. 88345
04.2022 - 07.2023
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Improved equipment functionality by conducting regular maintenance checks and repairs.
- Installed new locks, door handles, and door closers.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Monitored and documented work performance in maintenance logs in compliance with company guidelines.
- Minimized production delays, responding swiftly to emergency breakdowns or unexpected malfunctions.
- Enhanced safety measures by performing routine inspections and identifying potential hazards.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Ensured smoother operations, maintaining accurate records of all maintenance activities.
- Performed preventive maintenance and repairs on various types of equipment.
- Reported issues to property manager so effective resolutions could be put into place.
- Positively engaged with customers and maintained professional appearance as company representative.
- Wrote and revised maintenance procedures.
Education
No Degree - General Studies
University of Illinois At Chicago Circle / UIC
30 E. Lake St, Chicago, IL 60601No Degree - Music Composition
SIU At Carbondale Illinois
1263 Lincoln Dr. Carbondale IL. 62901High School Diploma -
York Community High School
355 W. St. Charles Rd, Elmhurst IL. 6012605.1979
Skills
I spent much of my working life, self employed, renovating residential housing and apartments, for investors to flip I'm a quick study and responsible
Timeline
Security Officer
Inn Of The Mountain Gods Resort And Casino
02.2024 - 06.2024
Slot Technician
Inn Of The Mountain Gods Resort And Casino
10.2023 - Current
Casino, Main Bank Kiosk Attendant
Inn Of The Mountain Gods Resort And Casino
10.2023 - 02.2024
Maintenance Technician
Cozy Cabins & Cottages / Vacation Rentals
04.2022 - 07.2023
No Degree - General Studies
University of Illinois At Chicago Circle / UIC
No Degree - Music Composition
SIU At Carbondale Illinois
High School Diploma -
York Community High School