Thomas Donaldson
Ruidoso,NM
Summary
Well versed with all aspects of a main bank. Title 31, EME, jackpot payout, poker fill, cashier and casino banks. I have a good understanding of a casino floor, but more important, I have the capability of adapting to new positions. I'm honest and dependable.
Overview
2
2
years of professional experience
Work History
Slot Technician
Inn Of The Mountain Gods Resort And Casino
10.2023 - Current
- Maintained accurate records of all repair work completed on each machine, allowing for easy reference when future issues arose.
- Achieved a high level of customer satisfaction by consistently addressing concerns promptly, professionally, and courteously.
- Set up and tested gaming machines and circuitry to conduct operational and functional tests, evaluating performance and reliability of gaming devices.
- Cashed out jackpots of up to $[Amount] and processed proper tax forms to uphold legal requirements.
Security Officer
Inn Of The Mountain Gods Resort And Casino
02.2024 - 06.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Supported event planning teams by providing input on necessary security arrangements during special functions or high-profile meetings.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Casino, Main Bank Kiosk Attendant
Inn Of The Mountain Gods Resort And Casino
10.2023 - 02.2024
- Facilitated quick resolution of technical issues by troubleshooting problems with kiosk software or hardware as they arose.
- Processed cash, credit, and debit transactions accurately, ensuring proper handling of funds and minimizing discrepancies.
- Proactively identified potential issues with kiosk performance and reported them to management for timely resolution.
- Maximized operational efficiency by taking initiative in restocking supplies when necessary.
- Assisted with inventory management to ensure adequate stock levels and accurate recordkeeping.
- Handled high-volume periods effectively by multitasking and prioritizing duties under pressure while maintaining excellent customer service standards.
- Assisted in training new hires on kiosk procedures and best practices, promoting consistent performance across the team.
- Resolved customer complaints professionally, leading to repeat business and positive feedback.
- Enhanced customer satisfaction by providing prompt and courteous service at the kiosk.
- Engaged in friendly conversation with customer to better uncover individual needs.
Maintenance Technician
Cozy Cabins & Cottages / Vacation Rentals
04.2022 - 07.2023
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Improved equipment functionality by conducting regular maintenance checks and repairs.
- Installed new locks, door handles, and door closers.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Monitored and documented work performance in maintenance logs in compliance with company guidelines.
- Minimized production delays, responding swiftly to emergency breakdowns or unexpected malfunctions.
- Enhanced safety measures by performing routine inspections and identifying potential hazards.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Ensured smoother operations, maintaining accurate records of all maintenance activities.
- Performed preventive maintenance and repairs on various types of equipment.
- Reported issues to property manager so effective resolutions could be put into place.
- Positively engaged with customers and maintained professional appearance as company representative.
- Wrote and revised maintenance procedures.
Education
No Degree - General Studies
University of Illinois At Chicago Circle / UIC
30 E. Lake St, Chicago, IL 60601No Degree - Music Composition
SIU At Carbondale Illinois
1263 Lincoln Dr. Carbondale IL. 62901High School Diploma -
York Community High School
355 W. St. Charles Rd, Elmhurst IL. 6012605.1979
Skills
I spent much of my working life, self employed, renovating residential housing and apartments, for investors to flip I'm a quick study and responsible
Timeline
Security Officer
Inn Of The Mountain Gods Resort And Casino
02.2024 - 06.2024
Slot Technician
Inn Of The Mountain Gods Resort And Casino
10.2023 - Current
Casino, Main Bank Kiosk Attendant
Inn Of The Mountain Gods Resort And Casino
10.2023 - 02.2024
Maintenance Technician
Cozy Cabins & Cottages / Vacation Rentals
04.2022 - 07.2023
No Degree - General Studies
University of Illinois At Chicago Circle / UIC
No Degree - Music Composition
SIU At Carbondale Illinois
High School Diploma -
York Community High School
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