Thomas Donaway
Lodi,NJ
Summary
Enthusiastic team player eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel. Work well under pressure in a busy environment to resolve conflicts.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Guest Service Representative
Metlife Stadium
2023.05 - Current
- Collaborated with team members to handle guest services / ticket taking
- Provide detailed direction to and from stadium locations to guests
- Assist handicap guests to accessible seating
Security Officer
Six Flags Great Adventure
2022.05 - 2022.07
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked and verified photo identification prior to granting facility access.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Independent Merchandiser
Bimbo Bakeries USA
2016.06 - 2022.04
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Merchandised new stock to appeal to customers, grab attention and drive sales.
- Anticipated consumer buying patterns to create purchase and inventory plan.
- Organized store merchandise racks by size, style and color.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Verified products appeared at correct locations in proper quantities.
- Completed stock orders and managed inventory levels.
- Drove client retention, managing engaging merchandise presentation to motivate impulse purchases.
Moonachie First Aid & Rescue Squad EMS
Borough Of Moonachie NJ
2016.05 - 2017.04
- Assisted with resuscitation, CPR and emergency airway procedures.
- Assessed extent and nature of injury or illness to prioritize and establish medical procedures.
- Facilitated transfer of patients throughout medical facility and between departments.
- Safely transported patients by wheelchair, stretcher or bed to other units.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring and non-invasive blood pressure monitoring systems.
- Served the community by responded to and dealing with emergency situations, natural conditions that pose a threat to life and property and incidents of service to the community.
- Received certification on CPR / First Aid training
Education
Bachelor of Arts - Law And Society
Ramapo College of New Jersey
Mahwah, NJ08.2022
Associate of Science - Criminal Justice
Bergen Community College
Paramus, NJ08.2020
Skills
- Calm and Professional Under Pressure
- Multitasking and Prioritization
- De-escalation Techniques
- Upbeat and Positive Personality
- Patient and Empathetic
- Inventory Management
- Excellent Attention to Detail
- Proactive Self-Starter
- Microsoft Office
- Legal Research
- Dependable and Reliable
- Appointment Setting
- Criminal Law
Certification
New Jersey sora
Timeline
Guest Service Representative
Metlife Stadium
2023.05 - Current
Security Officer
Six Flags Great Adventure
2022.05 - 2022.07
Independent Merchandiser
Bimbo Bakeries USA
2016.06 - 2022.04
Moonachie First Aid & Rescue Squad EMS
Borough Of Moonachie NJ
2016.05 - 2017.04
Bachelor of Arts - Law And Society
Ramapo College of New Jersey
Associate of Science - Criminal Justice
Bergen Community College
New Jersey sora
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