Thomas Douglas
L
Charlotte,NC
Summary
Dependable [Type] industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction. Hardworking and reliable [Job Title] focused on going above and beyond to support team and serve customers. Trained in [Task] and offering top-notch [Skill] abilities. Motivated to continue to learn and grow as [Type] professional. Hardworking [Job Title] focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success. Skilled team player with strong background in [Type] environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. High-energy [Job Title] with solid background in meeting and event planning and execution. Updated company website and social media platforms to market venue and bring in targeted guests. Extensive history in social media and traditional marketing as well as guest relations management.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Event Services Supervisor
Jet Services Inc
Charlotte, North
Carolina
08.2021 - 04.2022
- Hired, trained and supervised volunteers and support staff required for events.
- Organized, coordinated and deployed Type events while focusing on delivering superior customer service.
Cook Supervisor
Event Aces
Charlotte, North Carolina
05.2021 - Current
- I am a cook supervisor for an event company that is under contract with The Knights
- Stadium.
- We Work All The Home Games and Special Event's
- This is A Seasonal Position
- Operated kitchen within planned financial budget and paid close attention to inventory control and labor costs
- Directed food preparation and verified kitchen team adhered to recipes, menus, and designated portion sizes
- Led kitchen staff, keeping workstations clean and overseeing food preparation and presentation
- Directed safe preparation and delivery of over [Number] meals each day in fast-paced [Type] environment
- Monitored the performance of [Type] workers and consistently improved the productivity of each team member with hands-on, motivational approaches.
- Planned and directed high-volume food preparation in fast-paced environment.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Acted as head chef when required to maintain continuity of service and quality.
- Monitored food preparation, production and plating for quality control.
Cook
Knights Stadium
CHARLOTTE, North Carolina (NC)
04.2021 - Current
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Managed kitchen staff to supervise preparation of foods and explain steps for readying specialty items.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Communicated closely with servers to fully understand special orders for customers.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Interacted with guests to obtain feedback on product quality and service levels.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Janitorial Cleaner
YMCA
Fort Mill, SC
03.2020 - 10.2020
- I was over the cleaning of the entire building and outside areas..
- The Pool and Weight room.
- Sanitized bathrooms and common areas by scrubbing, mopping, vacuuming, and wiping surfaces
- Cleaned assigned rooms per hospitality standards and guidelines
- Notified management of restocking needs for supplies, linens, and consumables
- Kept floors clean with regular sweeping, mopping and vacuuming
- Collected and removed trash each day to keep the facility free of debris
- Promoted positive guest relations through prompt and courteous service.
- Maintained cleaning equipment, performed minor repairs and communicated with management regarding specific needs for new equipment.
- Cleaned, stocked and sanitized restrooms and inspected hourly to deliver guests immaculate, safe environments that reflected well on employer.
- Upgraded janitorial services at facilities as evidenced by frequent comments about unprecedented cleanliness and sanitation.
- Handled equipment, chemicals and materials properly and with caution.
- Ordered new cleaning supplies for upcoming jobs.
- Organized and used industrial cleaning products following strict safety procedures.
- Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
- Emptied trashcans and transported waste to collection areas.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
- Delivered quality customer service to address urgent needs and cleaning requests.
Event Chef
Top Golf
Greenville, SC
03.2019 - 03.2020
- Directed kitchen operations and oversaw plating, presentation, and quality to address event challenges
- Prepared and transported ingredients and equipment to catering sites
- Determined kitchen workload for catering orders and coordinated event-day workflow
- Organized stations, equipment, and supplies upon arrival to on-site kitchens
- Worked with catering manager to order adequate event supplies for planned menu
- Followed safe food handling practices and company quality guidelines to enforce proper presentation, portion control, and serving temperatures
- Monitored the operation of the kitchen to check for proper sanitation
- Consistently prepared the same dishes with the same quality to delight customers and keep them coming back again and again.
- Crafted exciting catering options for clients.
- Ordered food items and supplies needed to fulfill catering jobs.
- Trained and managed kitchen personnel and supervised related culinary activity.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Disciplined and dedicated to meeting high-quality standards.
- Oversaw kitchen operations for Type and Type locations.
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
Education
High School Diploma - All
Harding High School
08.1988 - 06.1992
Skills
Team supervision Conflict resolutionSanitation and safety control Timely product useFood preparation Food safetyInventory management Kitchen managementOrganize supplies Customer relationship-buildingTrain employees Kitchen oversightManage cash register Inventory oversight
Stocking and replenishing
Commanding leadership style
Food preparation and safety
Kitchen equipment operation and maintenance
Food production management
Recipes and menu planning
Stocking and replenishing
Operations support
Schedule Management
Safe handling
Menu development
Performance improvement
Menu memorization
Special requests
Kitchen staff coordination
Sanitizing understanding
Inventory controls
Recruitment
Staff Management
Equipment Maintenance
Food plating and presentation
High-volume dining
Order delivery practices
Plating
Catering background
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Fall seven times; stand up eight.
Japanese proverb
Timeline
Event Services Supervisor
Jet Services Inc
08.2021 - 04.2022
Cook Supervisor
Event Aces
05.2021 - Current
Cook
Knights Stadium
04.2021 - Current
Janitorial Cleaner
YMCA
03.2020 - 10.2020
Event Chef
Top Golf
03.2019 - 03.2020
High School Diploma - All
Harding High School
08.1988 - 06.1992