Summary
Overview
Work History
Education
Skills
Contact information
Timeline
Generic

Thomas Draughn

Assistant Manager
Moore,SC

Summary

Friendly and efficient worker, devoted to maximizing customer and employers' satisfaction with exceptional service and support. Knowledgeable regarding the company standards with strong skill in retaining product and service information to provide effective issue resolution. Always looking to not just improve myself, but also others around me.

Overview

8
8
years of professional experience

Work History

Delivery Driver

Amazon
Spartanburg, SC
04.2020 - 11.2021
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times
  • Handled merchandise in accordance with product handling standards
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty
  • Answered customer questions regarding shipments
  • Inspected and maintained gas, oil and water levels as well as tires, lights and brakes
  • Notified customers of delays to decrease calls to support
  • Obtained signatures on all invoices and credits to stay on top of paperwork requirements
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables
  • Satisfied recordkeeping demands with accurate invoicing, shipping paperwork coordination and daily logs outlining field activities
  • Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty
  • Maintained safe driving habits to protect property and general public on roadways
  • Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control
  • Notified customers of potential late deliveries
  • Maintained accurate inventory of products
  • Used manual jack to unload at customer site
  • Followed company and legal requirements for deliveries, money handling and transportation
  • Completed transfers at hubs and final destinations to keep routes on schedule
  • Inspected and monitored delivery vehicle and performed basic maintenance
  • Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills
  • Retained valid proof of insurance and registration in vehicles
  • Maintained telephone and radio contact with supervisor to receive delivery instructions
  • Answered customer questions regarding products and resolved issues with order accuracy and quality
  • Communicated effectively with dispatch regarding delivery progress and route detours
  • Inspected vehicle prior to and after completing shifts, noting damage or issues in detailed logs
  • Contacted customers prior to delivery to confirm and coordinate delivery times.

Line Assembler

Minghua USA
Spartanburg, SC
05.2019 - 04.2020
  • Followed work orders to correctly assemble building components
  • Analyzed parts to determine quality and conformance to specifications
  • Contributed to team-based environment to maintain line productivity and meet expected deadlines
  • Recognized defective material and reported issues to management
  • Completed accurate assembly work by positioning and aligning components
  • Used established assembly instructions to complete jobs
  • Removed physical refuse and debris and organized tools to maintain safe work environment
  • Inspected and tested final products to verify conformance to established tolerances
  • Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging
  • Stored and disposed of hazardous materials to prevent environmental contamination and injury
  • Completed component assembly with minimal supervision to meet deadlines.

Floor Associate

Lowe's
Spartanburg, SC
08.2016 - 10.2019
  • Engaged positively with each customer, providing professional and polite support for sales and service needs
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales
  • Maintained current store, product and promotional knowledge to drive consistent sales
  • Cut and trimmed flooring to suit specified areas before installation
  • Educated clients on best methods and products to clean new flooring.

Team Lead

Chick-fil-A
Spartanburg, SC
08.2013 - 10.2016
  • Followed staffing strategies to achieve production goals
  • Delegated daily tasks to team members to optimize group productivity
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.

Education

High School Diploma -

Dorman High School

Bachelor of Science - Computer Science

USC

Skills

  • Merchandising knowledge
  • Dispute mediation
  • Excellent communication skills
  • Written and oral communication skills
  • Superb time management
  • Strategic planning
  • Sales development
  • Listening skills
  • Negotiation Tactics

Contact information

Number: 864-347-7071

Email: alex199813@icloud.com

Timeline

Delivery Driver

Amazon
04.2020 - 11.2021

Line Assembler

Minghua USA
05.2019 - 04.2020

Floor Associate

Lowe's
08.2016 - 10.2019

Team Lead

Chick-fil-A
08.2013 - 10.2016

High School Diploma -

Dorman High School

Bachelor of Science - Computer Science

USC

Similar Profiles

CREATE PROFILE
Thomas DraughnAssistant Manager