Thomas Drinkwater
Heber-Overgaard,AZ
Summary
At USF Reddaway, I spearheaded the Outbound, Breakbulk division, driving significant operational efficiencies and market expansion. My adept leadership and complex problem-solving skills led to enhanced customer satisfaction and team performance. Through strategic planning and effective communication, I achieved notable cost reductions and fostered a culture of continuous improvement and talent development.
Overview
5
5
years of professional experience
Work History
Outbound , Breakbulk Manager
USF Reddaway
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
Terminal Operations Manager
Preston Trucking
06.1986 - 08.1991
Education
Meclhanical Engineering
Clarkson College of Technology
Potsdam, NYSkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Performance Evaluations
Timeline
Terminal Operations Manager
Preston Trucking
06.1986 - 08.1991
Outbound , Breakbulk Manager
USF Reddaway
Meclhanical Engineering
Clarkson College of Technology
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