Thomas Droppa

Store volume $18 million employing 40, global luxury retailer of 200 stores across 3 continents

• Managed employee performance through regular reviews, coaching, and disciplinary procedures and implemented a recognition and incentive program to celebrate and reward top performers which increased employee satisfaction by 15%
• Conducted performance reviews and weekly touch bases to ensure KPI’s and all store standards are being met and created growth plans for individuals with a clear timeline for accountability
• Led team meetings to effectively roll out new corporate initiatives, fostering understanding and buy-in. Utilized role-playing exercises to equip staff for success, as a result of improving customer service, customer retention and satisfaction increased by 10% over 3 months
• Demonstrated strong salesmanship by achieving personal sales goals alongside managing team responsibilities and built a 2 million dollar client book in 1 year
• Partnered with client advisors on and off the floor to establish, achieve, and exceed personal sales goals, driving overall store revenue growth by 20% within 6 months
• Worked closely with HR to roll out and train all store staff on new Seer application to create outreach campaigns that generated 30% increase in overall sales over 6 months

• Coached and developed individuals to excel in their roles and advance into leadership positions by providing clear direction and support.

• Provided resources and organized guest speaker to promote diversity, inclusivity, and equality within the team, resulting in 30% more cohesive and collaborative work environment

Clothing retailer employing 20, California store volume $5 million across 1,450 locations in the US

• Managed employee performance through regular reviews, coaching, and disciplinary procedures and implemented a recognition and incentive program to celebrate and reward top performers which increased employee satisfaction by 15%
• Worked closely with individual team members to help overcome personal obstacles by creating a category tracker to visualize what needed to be worked on and over 6 months turned them into top sellers in the store exceeding all of their KPI’s and targets
• Streamlined interview, promotion, and performance review processes, ensuring a smooth and efficient experience for all store staff

• Conducted all store team meetings in order to roll out new corporate initiatives and role play to achieve a higher standard of excellence which lead to being awarded the number one store for the highest increase in sales in the made to measure suiting program in the state

•Trained and developed the leadership team by leveraging their strengths and nurturing their growth into effective leaders which resulted in raising up the next General Manager