Thomas Drury
Bethesda,MD
Summary
Dynamic Senior Service Technician with extensive experience in HVAC equipment, excelling in electrical troubleshooting and preventive maintenance. Proven track record of enhancing equipment reliability and delivering exceptional customer service. Skilled in technical documentation and inventory management, ensuring efficient operations and high client satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Service Technician
Colonial Webb Contractors Company Inc.
Chantilly, VA
01.2023 - Current
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Troubleshot electrical circuits using schematics and diagrams.
- Served as a mentor for junior technicians, providing guidance on job-related matters.
- Repaired faulty components such as motors, pumps, valves, switches.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Prepared job assignment reports and forms for accountability and traceability.
Service Technician
Fidelity Mechanical Services
Beltsville, MD 20705, MD
01.2020 - 01.2023
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Tracked inventory used and notified supervisor about re-ordering needs.
Service Technician
James A Wheat & Sons
Gaithersburg, MD
01.2017 - 01.2023
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Examined previously completed work for accuracy.
- Logged services performed in service ticket system.
- Completed documentation promptly, enabling service requests to be properly recorded and tracked.
Education
Journeyman - HVAC
Montgomery College
Rockville, MD01-2022
Skills
- Electrical troubleshooting
- Preventive maintenance
- Equipment repair
- Technical documentation
- Customer communication
- Inventory management
Certification
- Journeyman hvac license
- Universal refrigeration license
Timeline
Senior Service Technician
Colonial Webb Contractors Company Inc.
01.2023 - Current
Service Technician
Fidelity Mechanical Services
01.2020 - 01.2023
Service Technician
James A Wheat & Sons
01.2017 - 01.2023
Journeyman - HVAC
Montgomery College
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