Thomas Duell

• Delivered exceptional customer service, resolving inquiries and concerns efficiently.
• Managed client accounts, ensuring accurate record-keeping and timely updates.
• Collaborated with cross-functional teams to streamline processes and enhance service delivery.
• Developed training materials for new hires, improving onboarding experience and knowledge retention.
• Implemented solutions for recurring issues, enhancing overall customer satisfaction rates.
• Mentored junior representatives, fostering a collaborative team environment and skill development.
• Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
• Managed incoming calls, providing prompt and accurate information to clients about products and services.
• Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.

• Provided exceptional customer service, resolving inquiries and technical issues efficiently.
• Managed order processing using CRM systems to ensure timely delivery of products.
• Analyzed customer feedback to identify areas for service improvement and implemented solutions.
• Collaborated with cross-functional teams to improve service workflows and enhance customer satisfaction.
• Maintained productivity and quality standards at all times.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
• Operated in dynamic, high-volume environments to provide skilled assistance to more than [Number] customers each day.

• Delivered exceptional customer service, resolving inquiries and concerns efficiently.
• Managed client accounts, ensuring accurate record-keeping and timely updates.
• Collaborated with cross-functional teams to streamline processes and enhance service delivery.
• Developed training materials for new hires, improving onboarding experience and knowledge retention.
• Implemented solutions for recurring issues, enhancing overall customer satisfaction rates.
• Mentored junior representatives, fostering a collaborative team environment and skill development.
• Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
• Managed incoming calls, providing prompt and accurate information to clients about products and services.
• Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.

• Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
• Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
• Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
• Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
• Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
• Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
• Plated food and assessed plate presentation to maintain highest standard of food quality.
• Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
• Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
• Cultivated warm relationships with regular customers.

Assisted in driving residents to and from appointments . Dropped off mail to each residents home.

• Provided exceptional service to at minimum 100 customers per day.
• Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
• Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
• Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
• Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
• Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
• Carried appetizer and drink trays around for private parties, and wedding events, maneuvering around guests and furniture without spilling.
• Collected dishes promptly after each course, cleared crumbs and glassware, and maintained customer satisfaction.
• Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
• Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
• Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
• Plated food and assessed plate presentation to maintain highest standard of food quality.
• Set up for events with up to 300 attendees, preparing serving and appetizer trays and setting tables.