Thomas Dunham
Charlotte,NC
Summary
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
11
11
years of professional experience
Work History
Managing Director
Ascendo Resources
Charlotte, NC
08.2023 - Current
- Managed recruitment process from initial contact through onboarding of new hires.
- Attended conferences, workshops and special events to recruit qualified candidates for company.
- Created staff teams based on employee strengths and made adjustments to promote overall productivity.
- Collaborated with departmental leaders to define specific hiring requirements for each position.
- Implemented strategies that enhance diversity goals while meeting business objectives.
- Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.
- Provided guidance to internal teams on industry-specific recruiting policies and procedures.
Senior Account Executive
Procom Services
Charlotte, NC
01.2020 - 08.2023
- Spearhead business development initiatives in Charlotte, NC, and surrounding territories
- Manage 4 enterprise accounts in Raleigh, NC, Charlotte, NC, and Oakland, CA, driving consistent growth
- Oversee 7 mid-size/retail accounts in Charlotte, NC, and Fort Mill, SC, with a focus on contract-to-perm and permanent roles
- Successfully onboarded a prospective client for payroll services, resulting in an expansion of services to include sourcing for IT/Finance/Marketing job openings
- Average contract length ranges from 6 to 12 months with an Annual Contract Value (ACV) between $41k - $55k
- Provide 1-on-1 training for new recruits in the recruiting team
- Collaborate with operations to facilitate smooth onboarding of new hires
- Perform full desk functionality, encompassing sales, account management, and recruitment
- Communicate effectively with stakeholders at all levels of management
- Achieve a monthly gross margin of $240k
- Recognized as the top biller in Procom US
- Oversee Payroll Services with three of my enterprise clients.
Account Manager
Monroe Staffing Services
Charlotte, NC
12.2017 - 01.2020
- Contributed to the market development of Charlotte, NC, and Fort Mill, SC as a member of the Professional Services team
- Provided partners with local market insights, candidate activity updates, and industry-based projects
- Conducted thorough vetting of third-party vendors to ensure quality lead generation, sales, and recruiting products
- Proficient in various software and ATS, including SAP Ariba, SAP SuccessFactors, Silk Road, Monster, CareerBuilder, DICE, Broadbean, LinkedIn Pro & Sales Navigator, Bond: Empact, Bond: Adapt Suite, Zoom Info.
Staffing Manager
Randstad USA
Columbus, OH
04.2017 - 11.2017
- Sold temporary-hire staffing services to manufacturing/IT companies
- Full Desk responsibilities (Sales, Recruit, Payroll, etc.)
- Prospected and sold to new clients/problem solve with existing clients to fully understand hiring needs
- Provided full service talent delivery that kept client's business running at peak performance.
Account Manager
Staples
Columbus, OH
06.2016 - 04.2017
- Managed day to day relations with customers by developing a high valued relationship with key contact
- Identified and retained short/long term sales opportunities
- Increased market value share within portfolio of account through pipeline and reactivating inactive accounts
- Averaged two new accounts per month.
Director of Training
LA Fitness
Columbus, OH
04.2015 - 07.2016
- Regional sales leader
- Consistently in top 5% of club personal training sales in the Midwest (45+ clubs)
- Increased monthly draft from 48k to 53k
- Performed customer needs analysis to pitch additional product features
- Implemented daily management stat sheet for individual accountability.
Sales
Nassief Ford Toyota Hyundai
Ashtabula, OH
08.2012 - 04.2015
- Completed a minimum of 50 prospect calls per day
- Performed customer needs analysis to pitch additional product features
- Stayed up to date on industry best practices and selling strategies.
Education
Bachelors of Science - Health Nutrition
University of Mount Union
Skills
- Team Building/Leadership
- Analytical Problem Solver
- Client Retention and Satisfaction
- Communication
- Sales Leadership
- Recruitment Strategies
- Negotiation
- Account Management
- Mentoring and Training
- Microsoft Office
- Verbal Communication
References
References available upon request.
Timeline
Managing Director
Ascendo Resources
08.2023 - Current
Senior Account Executive
Procom Services
01.2020 - 08.2023
Account Manager
Monroe Staffing Services
12.2017 - 01.2020
Staffing Manager
Randstad USA
04.2017 - 11.2017
Account Manager
Staples
06.2016 - 04.2017
Director of Training
LA Fitness
04.2015 - 07.2016
Sales
Nassief Ford Toyota Hyundai
08.2012 - 04.2015
Bachelors of Science - Health Nutrition
University of Mount Union
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