Thomas Dunkley
magna
Summary
Professional in parts management and service management. With strong track record in inventory control, supplier relationship management, and process optimization. Adept at fostering team collaboration and ensuring efficient operations. Known for flexibility and reliability in addressing evolving needs. Skilled in logistics, procurement, and customer service, consistently delivering impactful results.
Overview
10
10
years of professional experience
Work History
Parts Manager
Arnold Machinery Company
12.2021 - Current
- Manage a team of 7 parts associates between two locations
- Implement processes and procedures to eliminate areas of business that were inefficient or cumbersome to improve workflow.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- works closely with the sales team to create custom quotes to add certain features to a machine that was not shipped from the factory as standard.
- Supervised and trained staff on product knowledge and customer service.
Crane Parts Expert
H&E Equipment Services Inc.
08.2020 - 11.2021
- Self-motivated, with a strong sense of personal responsibility.
- Assisted counter and phone customers with emergency parts orders for multiple crane manufacturers.
- worked in various parts catalogs to identify part numbers or service kits for repairs.
- worked with vendors and freight carriers to set up hotshot delivery for crane down situations.
- Billed customers and service tech's with parts on a work order or a sales order
Service and Parts Manager
Peak JCB
06.2016 - 08.2020
- Construction parts inventory management
- Work with Territory Managers for attachments and service needs for all machine types.
- Over the counter or in-house service or parts requests
- Submit and track warranty claims
- Work with corporate for customer or dealership needs
- Lead and dispatch the team of 4-6 service techs
- Write Estimate and close all incoming service work orders for the field and shop
- Provide technical assistance for the service techs when needed
- Developed strong relationships with suppliers, resulting in cost savings and faster delivery times.
Parts Specialist
Fleet Pride Truck & Trailer Parts
11.2014 - 06.2016
- Provide parts for heavy duty OTR trucks
- Served customers in-store and by telephone to answer questions and place orders.
- Identify parts with no EPC
- Create bank deposits while controlling the cash register
- Attend multiple classes for pneumatic and hydraulic brake systems, Engine component identification
Education
HIGH SCHOOL DIPLOMA -
JORDAN HIGH SCHOOL
West Valley City, UT06.2012
Skills
- Construction Equipment Parts
- Can Bus Electric systems
- Hydraulic Systems
- Internal Engine Systems
- Dealership Experience
- Aftermarket Parts Experience
Timeline
Parts Manager
Arnold Machinery Company
12.2021 - Current
Crane Parts Expert
H&E Equipment Services Inc.
08.2020 - 11.2021
Service and Parts Manager
Peak JCB
06.2016 - 08.2020
Parts Specialist
Fleet Pride Truck & Trailer Parts
11.2014 - 06.2016
HIGH SCHOOL DIPLOMA -
JORDAN HIGH SCHOOL
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