Thomas Dunn
Oakland,California
Summary
Proven leader and efficient multi-tasker, I significantly enhanced operational efficiency and customer retention at Albert Nahman Plumbing. Expert in P&L management and team leadership, I drove business growth through strategic planning and strong client relationships. My diverse skill set includes facility management and problem resolution, ensuring long-term success and profitability.
Overview
12
12
years of professional experience
Work History
Plumbing Install/Excavation/General Manager
Albert Nahman Plumbing
07.2018 - 08.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
Handyman Service Owner
Dunn Right Handyman Services
01.2013 - 07.2018
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Built and repaired decks, fences and sheds to improve overall appearance of homes.
- Removed and repaired carpet and wood flooring.
- Demonstrated versatility by successfully tackling a wide range of tasks, from plumbing and electrical work to carpentry and general home repairs, showcasing adaptability and expertise within the field.
- Assisted homeowners in maintaining their properties by performing routine maintenance tasks such as painting, plumbing, and electrical work.
- Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains, and maintaining gutters.
- Installed cabinets and shelving units in homes and offices to provide additional space and organization.
- Prepared for new painting by removing previous materials with seam-cleaning, sandblasting, scraping, and sanding.
- Improved client satisfaction by providing timely and quality handyman services for various home repairs.
Education
High School Diploma -
Castlemont High School
Oakland, CA06.1997
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Training and coaching
- Team Leadership
- P&L Management
- Customer Retention
- Facility Management
- Expense Control
Timeline
Plumbing Install/Excavation/General Manager
Albert Nahman Plumbing
07.2018 - 08.2024
Handyman Service Owner
Dunn Right Handyman Services
01.2013 - 07.2018
High School Diploma -
Castlemont High School
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