Summary
Overview
Work History
Education
Skills
Timeline
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Thomas Dwyer

Westland

Summary

At Graphinity, Inc., as Owner and President, I created an advertising design firm which began in a basement and grew into a much sought-after design group. At its' peak in 2016, Graphinity's corporate office was located in Farmington Hills, MI employing 12 people and with revenue of 2.1 million. I developed and grew the company using my self-motivation, strong leadership skills, and an overall sense of assurance. Excellent customer service, a top-quality product and a work environment that fostered creativity and employee retention were my greatest passions. Additionally I succeeded in small business finance and business development, contract negotiations, high-end servers and graphic design computer systems, IT networking and customer relations and retention.

Overview

29
29
years of professional experience

Work History

Owner, President

Graphinity, Inc.
Farmington Hills, MI
01.1991 - 08.2019
  • Managed all aspects of 12 person advertising design company.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business's financial stability.
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decision making.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Developed and maintained strong relationships with clients, resulting in customer retention and referrals.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed crisis situations effectively while minimizing disruption to daily operations.
  • Managed financial, operational and human resources to optimize business performance.
  • Oversaw business-wide changes to modernize procedures and organization.

Education

Associate of Arts - Advertising Design

Oakland Community College
Farmington Hills, MI

High School Diploma -

Detroit Catholic Central
Wixom, MI

Skills

  • Small business operations
  • Customer relations
  • Employee retention & relationship building
  • Verbal & written communication
  • Business planning
  • Digital transformation

Timeline

Owner, President

Graphinity, Inc.
01.1991 - 08.2019

Associate of Arts - Advertising Design

Oakland Community College

High School Diploma -

Detroit Catholic Central
Thomas Dwyer