Thomas Dwyer
Westland
Summary
At Graphinity, Inc., as Owner and President, I created an advertising design firm which began in a basement and grew into a much sought-after design group. At its' peak in 2016, Graphinity's corporate office was located in Farmington Hills, MI employing 12 people and with revenue of 2.1 million. I developed and grew the company using my self-motivation, strong leadership skills, and an overall sense of assurance. Excellent customer service, a top-quality product and a work environment that fostered creativity and employee retention were my greatest passions. Additionally I succeeded in small business finance and business development, contract negotiations, high-end servers and graphic design computer systems, IT networking and customer relations and retention.
Overview
29
29
years of professional experience
Work History
Owner, President
Graphinity, Inc.
01.1991 - 08.2019
- Managed all aspects of 12 person advertising design company.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business's financial stability.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decision making.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Developed and maintained strong relationships with clients, resulting in customer retention and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Managed financial, operational and human resources to optimize business performance.
- Oversaw business-wide changes to modernize procedures and organization.
Education
Associate of Arts - Advertising Design
Oakland Community College
Farmington Hills, MIHigh School Diploma -
Detroit Catholic Central
Wixom, MISkills
- Small business operations
- Customer relations
- Employee retention & relationship building
- Verbal & written communication
- Business planning
- Digital transformation
Timeline
Owner, President
Graphinity, Inc.
01.1991 - 08.2019
Associate of Arts - Advertising Design
Oakland Community College
High School Diploma -
Detroit Catholic Central
Similar Profiles
Gernae CollinsGernae Collins
Dcw Caregiver at Community Living CenterDcw Caregiver at Community Living Center
Lauren McnallyLauren Mcnally
RTI Interventionist at South Canton ScholarsRTI Interventionist at South Canton Scholars
Che ColdingChe Colding
Certified Interview Support Team at Delta Airlines IncCertified Interview Support Team at Delta Airlines Inc
Jaden SmithJaden Smith
Production Worker at WalmartProduction Worker at Walmart
Stephen CrosslandStephen Crossland
Owner, President at Pinpoint Investments Inc.Owner, President at Pinpoint Investments Inc.