Thomas Eckmann
Jacksonville
Summary
Licensed financial services professional with experience supporting self-directed investors through trade execution, brokerage account servicing, investment product education, and client issue resolution. Series 7 and Series 66 licensed, with CRPC and AWMA designations, bringing a strong understanding of financial markets, trading strategies, retirement planning, and relationship deepening. Recognized for a disciplined, client-first approach, strong follow-through, and the ability to uncover broader financial needs while delivering high-quality service in a fast-paced, regulated environment. Combines Merrill brokerage experience, analytical problem solving, and prior financial operations leadership to support client satisfaction, business growth, and responsible advice-based conversations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Senior Investment Specialist ADV
Merrill Lynch
Jacksonville, FL
03.2025 - Current
- Provide phone-based support to self-directed brokerage and retirement clients, assisting with trade execution, account servicing, and education across investment products, platform functionality, and market-related questions.
- Research and resolve complex client requests while communicating clearly and accurately in a regulated environment, with strong emphasis on point-of-call resolution and client satisfaction.
- Identify broader client needs and deepen relationships by connecting clients to appropriate banking, lending, advisory, and planning solutions when aligned with their goals.
- Maintain current knowledge of investment products, trading practices, firm policies, and market developments to deliver informed support and a high-quality client experience.
- Partner across Merrill and Bank of America teams to support relationship deepening, issue escalation, and coordinated solution delivery.
Senior Business Operations Associate
TEKsystems Inc.
Jacksonville, FL
06.2024 - 03.2025
- Managed a high-value accounts receivable portfolio of approximately $8.5M to $9M, overseeing invoicing, reconciliation, and cash flow support across key accounts.
- Resolved complex billing discrepancies, payment delays, and disputes to preserve client relationships and reduce aging balances.
- Leveraged account data to provide insights and recommendations that supported management decision-making and process improvement efforts.
- Conducted audits to verify billing accuracy, compliance with contractual terms, and alignment with internal financial systems, improving billing integrity and reducing errors.
- Collaborated with sales, operations, and finance teams to streamline workflows, accelerate collections, and strengthen overall cash flow management.
- Trained and mentored junior team members while contributing to a culture of continuous improvement within the business operations function.
Education
Master of Liberal Arts (ALM) - Finance
Harvard University
08-2027
Bachelor of Business Administration (BBA) - Business Management
University of North Florida
Jacksonville, FLSkills
Client Relationship Management
Relationship Deepening
Investment Product Knowledge
Trade Execution
Client Needs Identification
Regulated Client Communication
Certification
• Securities Industry Essentials (SIE), FINRA
• Series 7, General Securities Representative License, FINRA
• Series 66, Uniform Combined State Law License, NASAA
• AWMA, Accredited Wealth Management Advisor, CFFP
• CRPC, Chartered Retirement Planning Counselor, CFFP
Timeline
Senior Investment Specialist ADV
Merrill Lynch
03.2025 - Current
Senior Business Operations Associate
TEKsystems Inc.
06.2024 - 03.2025
Bachelor of Business Administration (BBA) - Business Management
University of North Florida
Master of Liberal Arts (ALM) - Finance
Harvard University