THOMAS E. COEN JR
Humana
Springfield,VT
12
years of professional experience
Strategic Business Development leader in sales, operations, and business development. Proven track record of improving engagement, boosting performance metrics, and driving growth through C-suite partnerships and data-driven strategy and customer engagement and retention. Known for influencing cross-functional outcomes and executing large-scale initiatives in fast-paced environments.
Work History
Provider Engagement Specialist 2
1 Year 11 Months- Boosted customer engagement by 30% through personalized educational services via Zoom and Microsoft Teams.
- Enhanced understanding of policies and resources, leading to a measurable increase in customer satisfaction.
Healthcare Business Development
10 Months- Advised healthcare organizations on contract negotiations and market entry, achieving successful regional expansions.
- Developed strategic payer relations contributed to a 20% revenue increase for client organizations.
Provider Relations Specialist
2 Months- Managed contract renewals and amendments, maintaining 98% compliance scores.
- Analyzed provider performance trends, driving a 15% improvement in quality scores through proactive intervention.
Director Physician Provider Relations
1 Year 6 Months- Partnered with C-suite executives to design sales and marketing strategies, resulting in 25% growth in patient acquisition.
- Led targeted fundraising and marketing campaigns, improving customer satisfaction and donor engagement by 15%.
Operations Executive
2 Years 4 Months- Conducted market analysis, identifying high-potential referral sources, and boosting engagement by 20%.
- Streamlined sales processes, improving territory launch efficiency and increasing market share.
Physician Liaison Executive
2 Years 1 Month- Established a cardiology practice from 0 to 2,000+ patients in one year.
- Collaborated with marketing to develop outreach materials and public engagement through fundraising campaigns and conferences.
Education
Bachelor of Science (BS) - Business Administration
Dean’s List, four semesters
Skills
Strategic Planning
Client Engagement
Sales Leadership
Contract Negotiations
Data-Driven Strategy
CRM (Salesforce)
Microsoft Office Suite
Zoom & Teams
Account Management
Territory Development
Additional Information
Additional work experience available upon request
Timeline
Provider Engagement Specialist 2
Humana
07.2024 - CurrentRead More
Healthcare Business Development
Independent Consultant
09.2023 - 07.2024Read More
Provider Relations Specialist
Centene - WellCare
07.2023 - 09.2023Read More
Director Physician Provider Relations
HCA – West Florida Division, South Bay Hospital
05.2019 - 11.2020Read More
Operations Executive
Brookhaven Hospice
05.2016 - 09.2018Read More
Physician Liaison Executive
Miami Children’s Health System
04.2014 - 05.2016Read More
Champlain College
Bachelor of Science (BS) from Business Administration
Read More