Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
Manager
Pizza Hut
10.2016 - Current
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Volunteer Security Supervisor
Non Profit Organization
05.2007 - 10.2022
Recorded incident reports with detailed accounts of occurrences.
Conducted regular patrols of Grounds to detect and deter security threats.
Prepared and submitted reports to keep management informed of security activities and developments.
Oversaw a team of 10 to 20 security personnel and managed scheduling for the duration of each event.
Kept team compliant with security protocols and appearance standards.
Screened vendors and contractors before granting access to restricted areas.
Responded swiftly to security incidents and effectively resolved security issues.
Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
Determined security budgets and identified opportunities to optimize resource utilization.
Collaborated with management to develop and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
Manager
Toys"R"Us
05.2012 - 05.2016
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Onboarded new employees with training and new hire documentation.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Defined clear targets and objectives and communicated to other team members.
Snow Machine Operating Supervisor
Sipapu Ski Resort
08.2010 - 04.2012
Operating and maintaining snowmaking equipment to ensure that the ski slopes have enough snow for skiing and snowboarding.
Managed staff hiring, training and supervision.
Controlling the machine and ensuring that the snow is produced in the right quantity and quality.
Monitoring weather conditions, adjusting water and air pressure, and troubleshooting any equipment malfunctions.
grooming the slopes and ensuring that they are safe for skiers and snowboarders.
Achieved results by working with staff to meet established targets.
Planned, organized and monitored resources, such as state regulated water consumption, to deliver efficient use of labor, equipment and materials.
Kept accurate and detailed records of progress and productivity to maintain on track status.
General Manager
Quiznos
10.2006 - 11.2010
Developed and implemented strategies to increase sales and profitability.
Managed budget implementations, employee reviews, hiring, training, and scheduling, taking into account customer traffic and employee strengths.
Monitored financial performance, purchasing, sales, and marketing account operations efficiently.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, and company procedures.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Reported issues to higher management with great detail.
Swimming Instructor
Sun'N'Fun
05.2005 - 08.2010
Organized and taught swimming lessons to children ages 4 to 12 years old.
Adapted teaching techniques to different learning styles.
Developed and implemented lesson plans based on individual student needs and skill levels.
Adapted classes to meet needs of participants with varying skill levels.
Collaborated with my swim team coaches to develop successful training plans.
Provided positive reinforcement and motivation to increase student confidence and performance.
Instituted new and creative exercise routines to keep participants motivated.
Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
Took notes strengths and weaknesses of each child in class to track progress.
Assisted individuals in setting achievable personal goals, and monitoring progress for success.
Communicated clearly and positively with parents to ensure their expectations were met.
Lifeguard Supervisor
City Of Lubbock, Parks And Recreation
05.2005 - 08.2007
Opened and closed pool at designated hours of operation and made decisions for closing pool due to inappropriate chemical levels, inclement weather, and low water temperature.
Provided maximum pool area surveillance and response to emergencies by rescuing pool patrons and administering first aid.
Operated, cleaned, and maintained pool water filtrations and water intake and outlet systems.
Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
Handled chemicals such as chlorine and celite to maintain safety and cleanliness quality standards of pool water.
Attentively monitored swimmers to identify distress.
Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
Education
No Degree - Psychology
South Plains College
Levelland, TX
Lubbock High School
Lubbock, TX
05.2007
Skills
Eagle Scout
Boy Scouts of America adult leader
Black belt in Kung Fu
Adaptability
Leadership
Communication
Time Management
First Aid
Problem Solving
Attention to detail
Project management
Strong work ethic
Timeline
Manager
Pizza Hut
10.2016 - Current
Manager
Toys"R"Us
05.2012 - 05.2016
Snow Machine Operating Supervisor
Sipapu Ski Resort
08.2010 - 04.2012
Volunteer Security Supervisor
Non Profit Organization
05.2007 - 10.2022
General Manager
Quiznos
10.2006 - 11.2010
Swimming Instructor
Sun'N'Fun
05.2005 - 08.2010
Lifeguard Supervisor
City Of Lubbock, Parks And Recreation
05.2005 - 08.2007
No Degree - Psychology
South Plains College
Lubbock High School
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